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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1578 reviews)

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4.84

Based on 1,578 reviews, last reviewed 26th Jan 2026

24% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Happy & Friendly Was dealt with efficiently & professionally by Kacey. She explained everything in detail. She was happy & friendly & it was a pleasure dealing with he... Read more Reviewed on: 26th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1578)

Easy to deal with

Always answer the phone promptly and deal with a customer in a polite and professional way. Reviewed on: 29th June 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 30th June 2021

Mr Blower

A polite friendly and efficient service. Reviewed on: 28th June 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 29th June 2021

An excellent visit to the South Wigston office.

I received excellent, professional, helpful information and treatment from a member of staff who was also training a new member, and got everything I hoped for from my visit. Reviewed on: 25th June 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 28th June 2021

Good experience

Overall the person the dealt with was well mannered and very helpful Reviewed on: 24th June 2021

service

very efficient service and all staff make you feel welcome Reviewed on: 24th June 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 25th June 2021

Very good service

I would like Hinckley and Rugby to issue a single list of all my accounts and respective annual interest at the end of each financial year ( As the Coventry Building Society do ) it makes life much easier when you are doing your tax returns/accounts.Otherwise their service is excellent. Reviewed on: 23rd June 2021

friendly and helpful

cashier helped with form filling and information Reviewed on: 22nd June 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 23rd June 2021

Excellent customer service

Visited Rugby branch on 19th June to open a bond, Harriet was very helpful and pleasant. Would definitely recommend to anyone wanting in branch account. Reviewed on: 21st June 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful comments. Our savings team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 22nd June 2021

Good service

Only just opened one of your childrens accounts, and been very helpful so far. Reviewed on: 21st June 2021

Personal attention

I was phoned on the day my account was maturing to check that I wanted the transfer to a 5 year fixed rate bond to go ahead as on my application form rather than the 2 year originally offered. Reviewed on: 19th June 2021

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