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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2063 reviews)

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4.83

Based on 2,063 reviews, last reviewed 12th Jun 2026

350% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Always great customer service at Broughton Astley br... Always great customer service at Broughton Astley branch. Reviewed on: 12th June 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2063)

Account Opening

Together with my wife we visited the branch today and opened 3 bond accounts. We were dealt with so well, such a friendly yet professional service, it was a pleasurable experience for us both, so appreciated. Many thanks to all at the South Winston branch. Reviewed on: 22nd April 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 22nd April 2021

Excellent service

My husband and I visited the Wigston branch this morning as I wanted to open a 5 & 2 year bond. The cashier was very friendly, explained the bonds further and advised my pass books would be posted to me. I've just received an email to say that they have been posted and will be with me soon. I came away from the branch feeling very pleased with how we were treated, the lady was lovely which really makes a difference - so appreciate such kind service! I'm so glad that I've chosen Hinckley and Rugby Building Society, thank you so much! Reviewed on: 22nd April 2021

Customer Experience

Very efficient process given the present circumstances. Reviewed on: 22nd April 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 22nd April 2021

Very friendly and helpful.

Opened a new account. Helped me complete the paperwork and was very friendly. Reviewed on: 21st April 2021

Very poor customer service

Using the Covid pandemic to drastically reduce service to existing customers. In my case, impossible to make any sort of contact regarding the death of my mother. Though most retail financial institutions are adopting similar tactics, there are a few which react to their clients in a business-like manner. When H&R have time to deal with me, I'll be very happy to close my account Reviewed on: 21st April 2021

Castle Street branch experience.

Really efficient and friendly member who opened account. Was told passbook would in post which it did following day. Reviewed on: 21st April 2021

child saver account

First visit to H/R B S. Very pleasant - staff helpful and friendly. Paperwork received promptly Reviewed on: 21st April 2021

Amazing customer service.

Prompt, efficient and first class service. Very friendly, courteous and helpful customer assistants. Best Building Society in Coalville. Reviewed on: 20th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 21st April 2021

Account transfer

Excellent service and extremely helpful staff. Reviewed on: 19th April 2021

Good customer service

Staff were very helpful and accommodating Reviewed on: 16th April 2021

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