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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2063 reviews)

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4.83

Based on 2,063 reviews, last reviewed 12th Jun 2026

350% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Always great customer service at Broughton Astley br... Always great customer service at Broughton Astley branch. Reviewed on: 12th June 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Savings now

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Hinckley & Rugby Building Society Savings reviews (2063)

First class service

On the death of my husband the staff at the Nuneaton branch could not have been more helpful and empathetic. Reviewed on: 16th April 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 21st April 2021

Excellent

I had every help from each of the staff members I spoke to. They had a good knowledge of their products , were able to explain clearly without jargon and they had good people skills. Reviewed on: 16th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 21st April 2021

Contact.

The customer assistant phoned me and was very helpful. Reviewed on: 15th April 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021

Good customer service

My savings account was set up quickly on arrival at the building society today. I obtained a receipt for my cheque deposit and a call to my landline to confirm the mobile number to use to contact me. Reviewed on: 15th April 2021

Friendly place, good service

Checked the savings rate, filled in the form, presented it with a cheque, details already on file as an existing customer, job done Reviewed on: 15th April 2021

Carol Davies was so helpful and knowledgable and the turnaround service is truly wonderful

Hinckley and Rugby are excellent (especially Carol Davies) Reviewed on: 15th April 2021

Website not clear

opened account via online. The website was not 100% clear on what was needed. For example as an existing customer what ID you required was not detailed on the website. Phone contact with staff member was friendly and clear Reviewed on: 14th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we are pleased that the member of staff was able to help and we are currently looking to update the ID information on the website to make it easier in the future. Response date: 15th April 2021

website

probably the worst website ive ever used. The ratings wont let me leave a zero Reviewed on: 13th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback and, of course, we are sorry to hear that your experience of using our website was not positive. We hope that you will be pleased and reassured to hear that, as part of a broader digital strategy, we are currently in the early stages of developing our website to improve not only its look and feel but also the content and functionality which it delivers. Response date: 14th April 2021

Very good service

Pleasant, efficient and easy service, a new savings bond set up very easily, thank you. Reviewed on: 12th April 2021

Easy to open an account

Went to the branch today to open a savings account. Friendly staff, explained how the account worked. Very simple and easy to open the account Reviewed on: 12th April 2021

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Hinckley & Rugby Building Society: Savings reviews

350% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Savings now

Hinckley & Rugby Building Society Savings reviews (2063)

First class service

Excellent

Contact.

Good customer service

Friendly place, good service

Carol Davies was so helpful and knowledgable and the turnaround service is truly wonderful

Website not clear

website

Very good service

Easy to open an account

Review Hinckley & Rugby Building Society: Savings now

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