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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2063 reviews)

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4.83

Based on 2,063 reviews, last reviewed 12th Jun 2026

350% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Always great customer service at Broughton Astley br... Always great customer service at Broughton Astley branch. Reviewed on: 12th June 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2063)

Friendly and efficient

Contacted H&R via website. Had return telephone call 30 mins later to answer query. Forms sent promptly in the post. Visit to branch safe- social distancing, limited no. allowed inside at any one time, equipment sanitised. Reviewed on: 23rd February 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 24th February 2021

Satisfaction

Excellent service from Sandra at Lutterworth Reviewed on: 23rd February 2021

Poor customer service

Customer service experience at castle street branch is poor. You are minet/passbook not a person/loyal customer After banking with this building society for over 30 years their customer service leaves a lot to be desired. I appreciate the rules on safety guidance and today waited outside the branch waiting to be called in. The cashier beckoned me in. As I entered the cashier next to her shouted at me that there were too many people in and to go back outside and wait. At this point I walked off not making my deposit. What poor customer service. In normal times I go into the branch on a monthly basis and the cashiers never express pleasantries, yet santander down the road always great with a smile, ask how we are and even know mum is always with me and ask after her if she isn't and they only see me once a month, how different customer service is perceived by banks. Reviewed on: 22nd February 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we apologise for the misunderstanding as one of the cashiers wasn’t aware that there were already 4 customers in the office, we have passed your comments onto the office manager who will be speaking to all of the staff. Response date: 23rd February 2021

Lovely service, nice and easy!

Really good service from the HRBS team in Hinckley. The team helped me open my first joint savings account with my partner. Really happy with my experience, would recommend! Reviewed on: 19th February 2021

Quick and attentive staff

Didn’t have to wait around sorted straight away Reviewed on: 19th February 2021

Updating savings plan

Thanks to the lowering of interest rates I could close a 90 day account at short notice and transfer most of the amount to two new accounts. Everything happened very efficiently and this will reduce my tax bill! Rugby branch is excellent. Reviewed on: 18th February 2021

Excellent service

Friendly and helpful staff in Nuneaton branch Reviewed on: 18th February 2021

Great service

Professional, friendly service. Reviewed on: 18th February 2021

LONGEST TIME TO OPEN A SAVINGS ON RECORD

OPENING A SAVINGS ACCOUNT AS POA FOR MY MOTHER WHO HAS NOW MOVED INTO A CARE HOME. ONE PROBLEM WAS MY MOTHER HAS NO PROOF OF ADDRESS AS ALL CORRESPONDENCE IS SENT TO MY ADDRESS... SO YOU SHOULD BEAR THAT IN MIND FOR FUTURE APPLICATIONS.I KNOW WE ARE EXPERIENCING STRANGE TIMES AT THE MOMENT BUT STILL HAD TO STAND AND WAIT AT THE DESK FOR OVER AN HOUR WHILST APPROVAL WAS BEING SORT.... AT THE END WE HAD TO LEAVE WITHOUT A PASS BOOK WHICH HAS OBVIOUSLY TAKEN A WHILE TO GET HERE SO COULDN'T USE THE ACCOUNT WHILST WE WERE WAITING. AFTER BEING A LOYAL CUSTOMER AND HAVING MANY ACCOUNTS FOR OVER 30YEARS WITH YOU THIS IS THE WORST EXPERIENCE I HAVE HAD. Reviewed on: 18th February 2021

Good company to deal with

Woman who I raised a query with, was very courteous and helpful and understood the issue quickly and tried to resolve it. Reviewed on: 15th February 2021

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