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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2117 reviews)

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4.84

Based on 2,117 reviews, last reviewed 30th Jul 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Staff are always friendly and respectful. Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2117)

Great experience

Good person to person experience Michaela was marvellous . I would like email and on line services though . Reviewed on: 28th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 30th April 2021

Recommended personal service

Welcoming and friendly service from knowledgeable staff Reviewed on: 27th April 2021

Customer feedback

Once I had posted my paperwork back to the society a member of staff phoned me to confirm receipt and to reiterate the terms and conditions of the new bond I had chosen. My new passbook was then posted back to me within a couple of days. Overall this may be summed up as prompt, courteous and efficient service. Reviewed on: 27th April 2021

Fab service

The staff at Nuneaton are always friendly and polite, very personable and make things so easy, thank you! Reviewed on: 26th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 27th April 2021

Account Opening

Together with my wife we visited the branch today and opened 3 bond accounts. We were dealt with so well, such a friendly yet professional service, it was a pleasurable experience for us both, so appreciated. Many thanks to all at the South Winston branch. Reviewed on: 22nd April 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 22nd April 2021

Excellent service

My husband and I visited the Wigston branch this morning as I wanted to open a 5 & 2 year bond. The cashier was very friendly, explained the bonds further and advised my pass books would be posted to me. I've just received an email to say that they have been posted and will be with me soon. I came away from the branch feeling very pleased with how we were treated, the lady was lovely which really makes a difference - so appreciate such kind service! I'm so glad that I've chosen Hinckley and Rugby Building Society, thank you so much! Reviewed on: 22nd April 2021

Customer Experience

Very efficient process given the present circumstances. Reviewed on: 22nd April 2021

Very friendly and helpful.

Opened a new account. Helped me complete the paperwork and was very friendly. Reviewed on: 21st April 2021

Very poor customer service

Using the Covid pandemic to drastically reduce service to existing customers. In my case, impossible to make any sort of contact regarding the death of my mother. Though most retail financial institutions are adopting similar tactics, there are a few which react to their clients in a business-like manner. When H&R have time to deal with me, I'll be very happy to close my account Reviewed on: 21st April 2021

Castle Street branch experience.

Really efficient and friendly member who opened account. Was told passbook would in post which it did following day. Reviewed on: 21st April 2021

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