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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1571 reviews)

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4.84

Based on 1,571 reviews, last reviewed 19th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

4

Simple, easy and good customer service Opened an easy access saver in branch by Rachel - very good, personal service, Clear explanation as to what was happening. Good to set up a nominated ... Read more Reviewed on: 19th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1571)

Review of the Hinckley & Rugby Building Society, Savings:

I found the branch clean and welcoming.

I found the branch clean and welcoming. I was not kept waiting and was warmly greeted with a smile. Mandy reviewed my application and confirmed everything with me as I would expect. She explained the process and provided me with the requisite pamphlets. The whole experience was very pleasant...keep it up! Reviewed on: 24th April 2025

Reply from Hinckley & Rugby Building Society Hello Kaushik, Thanks for taking the time to provide us with your feedback, we love hearing from our members. I am pleased to hear that your experience with Mandy and our team over in South Wigston was a positive one. Thank you for choosing to save with the Society and should you need any assistance in future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th May 2025

Staff very helpful working under difficult condition...

Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of staff and spend most of their time apologizing for something that is not their fault. Reviewed on: 6th January 2026

Reply from Hinckley & Rugby Building Society Hi Dorothy. Thank you for taking the time to share your feedback. We really appreciate your kind comments about our staff and recognise the patience shown while they were working under challenging conditions. We’re sorry for any inconvenience caused and your comments have been noted. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Excellent all round customer service

Excellent customer service, always efficient and friendly. Good communication relating to products and services. Reviewed on: 6th January 2026

Reply from Hinckley & Rugby Building Society Hi James. Thank you for your kind feedback. We’re delighted to hear that you consistently receive efficient and friendly service, and that our communication about products and services is clear and helpful. We really appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Had a problem with returning cheque error on payee.

Had a problem with returning cheque error on payee. Reviewed on: 29th December 2025

Very friendly staff.

Very friendly staff. Always very helpful. Reviewed on: 29th December 2025

Reply from Hinckley & Rugby Building Society Hi Melanie. Thank you for your kind feedback. We’re pleased to hear that you consistently find our team friendly and helpful. We really appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Savings Account Change

I wanted to change from one savings account to another. This was dealt with very efficiently in branch, the gentleman assistant was very helpful and efficient talking me through each step. The branch was very accommodating allowing me to do this at a time convenient to me. Reviewed on: 29th December 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re pleased to hear that your account change was handled efficiently and that our colleague took the time to talk you through each step. It’s also great to know the branch was able to accommodate you at a convenient time. We appreciate you choosing us and look forward to helping you again. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Pleasant initial phone call to branch.

Pleasant initial phone call to branch. Spoke to a person (Neil) not automated system. Arranged a short notice appointment to suit me. I had filled in application form incorrectly but Neil sorted this for me. Opened an account to suit my needs. Reviewed on: 29th December 2025

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We’re pleased to hear that your initial phone call was pleasant and that Neil was able to help arrange an appointment at short notice. It’s great to know he was able to resolve the application issue and help you open an account that suited your needs. We’ll be sure to pass on your comments to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Got great advice about a ISA and ended opening one t...

Got great advice about a ISA and ended opening one there and then went very smoothly and staff were very helpful and informative Reviewed on: 27th December 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We’re delighted to hear that you received great advice and that opening your ISA was a smooth experience. Our team will be very pleased to know their helpful and informative approach made a difference. We look forward to supporting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Rachel Tebbutt

I saw Rachel Tebbutt and she guided me on how to open a treasurer's account. She explained the process and extremely helpful Reviewed on: 13th December 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for sharing your feedback with us. We’re pleased to hear that Rachel was able to guide you through opening a treasurer’s account and that her explanations were clear and helpful. We’ll be sure to pass on your kind comments to Rachel, who will be delighted to receive your thanks. We appreciate you taking the time to let us know about your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

Knowledgeable, friendly, efficient Staff.

We wanted to open Regular savings accounts for our 4 Grandchildren and make transfers from existing accounts. Questions asked online were answered very promptly [Thanks Jennifer], and then forms collected from Hinckley Branch for later completion. Both visits were very positive. Good explanations of the accounts and processes and processing of the paperwork. [Thanks Kasey and Jade]. The new accounts were visible online by the next day. Reviewed on: 12th December 2025

Reply from Hinckley & Rugby Building Society Hi Tony. Thank you for taking the time to share your feedback with us. We’re delighted to hear that your experience opening Regular Savings accounts for your grandchildren was such a positive one, both online and at our Hinckley Branch. We’ll be sure to pass on your kind comments to Jennifer, Kasey, and Jade — they’ll be very pleased to hear that their support and explanations were helpful. We’re also glad to know the accounts were visible online so quickly. Thank you again for choosing our Building Society. Your feedback is very much appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

A delight touse

All very friendly, polite, quick, efficient and straightforward. It’s always a delight to use the Rugby branch. Reviewed on: 10th December 2025

Reply from Hinckley & Rugby Building Society Hi Tim. Thank you for your kind feedback. We’re really pleased to hear you found our service friendly, polite, quick, efficient, and straightforward at the Rugby branch — the team will really appreciate your comments. We look forward to seeing you again soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

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