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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2000 reviews)

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4.86

Based on 1,999 reviews, last reviewed 24th Apr 2026

516% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Telephone customer service very helpful person on the telephone Reviewed on: 24th April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (2000)

I wanted to change my existing ISA to a fixed term ISA

Linda, confirmed that my request could be done, and I completed the paperwork and Linda processed this with due Id and Nat Ins checks. All there and then. Reviewed on: 11th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments about the service you received from Linda at our South Wigston branch while dealing with your ISA savings. It will be a pleasure to pass on your feedback which will be shared with Linda and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Opening a new savings account

Process and explanation very professional! Reviewed on: 10th October 2023

Reply from Hinckley & Rugby Building Society Fantastic to hear you received a professional service from our team at Broughton Astley when opening your account. We will happily pass your comments on to the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Upgrade my account

Very knowledgeable about different savings account gave me all the information need before making decision. Reviewed on: 9th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this feedback about your experience at our South Wigston branch. It’s great to hear the team were able to share all the information you needed to make the important decision about where your savings are best placed. We will ensure this is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Excellent Service

Our visit today was a refreshing experience, the staff member was highly knowledgeable and helped us make the right decision to help with our finances. Well pleased with the help and support that gave us a sense of confidence. Reviewed on: 5th October 2023

Reply from Hinckley & Rugby Building Society Thank you for telling us about your experience with our team at our Nuneaton branch. It’s great to hear they were able to provide you with the information you needed to make an important decision and have left you feeling confident in your choice. We will ensure this lovely feedback is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th October 2023

Very friendly

Very helpful friendly pleasent Reviewed on: 4th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to provide your feedback about the service you received at our Castle Street branch. It’s great to hear you found our staff helpful and friendly, we will share your comments with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th October 2023

Customer Care

Rita was very professional, friendly and helpful and answered all our questions. Reviewed on: 4th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for providing this lovely feedback about the service you received from Rita at our South Wigston branch. It’s great to hear about your experience and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with our Rita and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th October 2023

Exceptional customer service from Simon

My wife and I received exceptional customer service from Simon at the Rugby branch. Having spoken to him on the phone we travelled some distance to open an account with him. He was friendly, courteous, extremely knowledgable & highly efficient. All customer service should be this good. He is a great asset for the Hinkley and Rugby Building Society ! Reviewed on: 1st October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this feedback about the service you received from our Rugby Office Manager Simon. It’s always great to hear feedback like this and to be able to share comments like these with the individuals is a pleasure. Please be assured your comments will be shared with Simon and our Director of Branches. Also, thank you for travelling to do business with us. We're very happy to hear you decided to open an account with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 2nd October 2023

These people are the most efficient

I deal with a number of financial institutions. I can honestly say that Jo & the team at Hinckley and Rugby Lutterworth are the most efficient people that I have dealt with in recent times. Well done and thanks. Reviewed on: 28th September 2023

Reply from Hinckley & Rugby Building Society Wow what wonderful feedback about the staff at our Lutterworth branch. Thank you very much for taking the time to pass this on to us. We will ensure that your comments are shared with the team, I am sure they will be really pleased to hear how happy you were with the service they have provided. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 28th September 2023

Very friendly and helpful

Felt assured and comfortable at the Lutterworth branch Reviewed on: 27th September 2023

Reply from Hinckley & Rugby Building Society We are really pleased to hear you were happy with the service you received at our Lutterworth branch and that they made you feel comfortable. Thank you for taking the time to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 27th September 2023

Service

I am so glad we popped into our nu Eaton branch of H&R BS. The lady we spoke to was lovely. Extremely efficient and made us feel at ease. When we went back with our completed form saw the same lady and again fabulous service. She is a credit to you and delivers an excellent customer service experience. Reviewed on: 26th September 2023

Reply from Hinckley & Rugby Building Society Thank you very much for providing us this very positive feedback about the service you received at our Nuneaton branch. It’s great you managed to speak with the same person on both occasions and that they put you at ease and helped you with the business you were carrying out. We appreciate you taking the time to get in touch, please be assured this feedback will be shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 27th September 2023

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