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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2112 reviews)

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4.84

Based on 2,112 reviews, last reviewed 25th Jul 2026

72% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Excellent advice given from Neil Excellent advice given from Neil Reviewed on: 25th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2112)

New ISA at castle street

Went into your castle street branch to sort out my new isa for the tax year. Tom was most helpful and informative about the process and it all went very smoothly. Reviewed on: 6th April 2024

Reply from Hinckley & Rugby Building Society Thank you for your comments about your visit to our Castle Street branch and the service you received from Tom. It’s always encouraging to hear how helpful our team are, we’re very happy that everything went smoothly. Thank you for choosing the Society for your new ISA, and please do not hesitate to get in touch or pop into any of our branches should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

Linda at the South Wigston branch.

I dealt with Linda at the South Wigston branch. I was opening a cash ISA and my eyesight was impaired as I was recovery from eye surgery. She dealt with me with patience & compassion and made sure I had completed the form with full understanding. Thank you Linda. Reviewed on: 28th March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about your experience at our South Wigston branch with Linda. It’s great to hear Linda delivered the service we’d expect with the understanding you needed. I do hope you’re recovering well from your operation and thank you very much for choosing the Society to look after your ISA Savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

Wanted to open new ISA's for my husband and I.

Wanted to open new ISA's for my husband and I. the Cashiers were excellent - both the initial one (sorry, I didn't make a note of her name ) and Jeanette - the ISA Queen!! Reviewed on: 19th March 2024

Reply from Hinckley & Rugby Building Society Hi Jacky Thank you very much for taking the time to pass on your comments regarding the service you received at our Rugby branch. It’s wonderful to hear you found our team so knowledgeable, we will happily share this feedback with them personally. Thank you for choosing us for ISA savings and please do not hesitate to contact us should you need any further help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd March 2024

Excellant service!

Wanted information about a 'dormant' savings account and about ISA products. We were advised by Beverley - a lovely lady! She was very helpful and knowledgeable. Reviewed on: 14th March 2024

Reply from Hinckley & Rugby Building Society Hi Jacky, Thank you for sharing your experience with us! We're delighted to hear that you received excellent service from Beverley at our Rugby branch, we will happily share your comments with her personally. If you have any further questions or need assistance in the future, please don't hesitate to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Very quick and satisfying opening of my account.

Very quick and satisfying opening of my account. Helpful and thorough. Reviewed on: 12th March 2024

Reply from Hinckley & Rugby Building Society Thank you for sharing your experience with us! We're so glad to hear that you found our team helpful, and your account was opened promptly. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Excellent service at branch and account dealt with a...

Excellent service at branch and account dealt with and returned as promised. Reviewed on: 12th March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave your feedback. We're thrilled to hear that you had an excellent experience at our South Wigston branch and that your account was handled as expected. We look forward to serving you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Very pleased, happy to recommend!!

I have always found Hinckley & Rugby Building Society to be very accommodating & their onboarding processing is always very efficient,for example I sent them an email requesting an application form for a new account (via their website),the next day I received the application form and related information in the post,it included a prepaid 1st class envelope which I sent off immediately,the next day I received a courtesy phone call & email from Rebecca Wilson advising that my account had been opened & my passbook would be sent out in today's post..... unbelievable efficiency & great customer service. Reviewed on: 8th March 2024

Reply from Hinckley & Rugby Building Society Thank you very much for sharing your experience with Hinckley & Rugby Building Society. We greatly appreciate your positive feedback regarding the promptness of the service you received and how accommodating you find our teams. Ensuring a smooth and timely experience for our customers is something we strive for, and it's encouraging to know that we met your expectations. We look forward to continuing to provide you with excellent service in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Quick and easy.

Quick and easy. Was just what i was looking for Reviewed on: 5th March 2024

Reply from Hinckley & Rugby Building Society Hi Jane Thanks for your feedback! We're delighted to hear that your experience with our South Wigston team was straightforward and efficient. If there's anything else you need assistance with, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Regular saver

It did take longer than I expected to get notification of the account opening Reviewed on: 2nd March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to review our services. I am sorry to hear you waited longer than you had expected to receive notification that your account was opened, we will ensure this feedback is shared with our team. I hope this didn’t detract from your overall experience. Thank you for choosing to save with the society and if we can be of any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Welcomed by friendly staff and the information about...

Welcomed by friendly staff and the information about products was very clear. Excellent service. Reviewed on: 27th February 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your thoughts with us! We're delighted to hear that our friendly staff and clear product information made your visit a positive experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

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