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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.39 (196 reviews)

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4.39

Based on 196 reviews, last reviewed 21st Jul 2026

37% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

67%

12%

16%

Latest highest rating:

5

Easy to deal with ,especially when making a claim Easy to deal with ,especially when making a claim Reviewed on: 21st July 2026

Latest lowest rating:

1

Still awaiting reimbursement!! Still awaiting reimbursement as policy was renewed in error Reviewed on: 19th July 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (196)

Appalling insurance company. Avoid.

Appaling insurance provider. AVOID. HomeProtect does not provide protection, they do not even provide excuses - they simply ignore you, for months. Read the reviews - all positive ones are from people who have never had to make a claim. I called HomeProtect to make a claim against my Policy, to be told "we accidentally cancelled your policy without telling you, our accounts made an admin error, goodbye". They eventually admitted error, reinstated my Policy, took my money, authorised my claim, but are now neglecting to pay me the money they owe me. If you call, you are put on hold for hours, day after day. And they do not respond to emails. So I am out of pocket, stressed, and struggling to take more time off work to sit on hrs of unreasonable holding pattern that amount to nothing. Reviewed on: 13th March 2022

Very affordable insurance with great cover

Very fairly priced, with great cover Reviewed on: 22nd July 2019

Good company

Straightforward service, easy to understand insurance plans, good customer service Reviewed on: 16th July 2019

Good comprehensive insurance

Fantastically good value for money insurance which provides security for essentially every single potential incident. Reviewed on: 7th July 2019

value

excellent value for money and service Reviewed on: 6th July 2019

CheekyCharges Campaigner

Its ok but very expensive as we are apparantly on a flood plain and nobody else will insure us Reviewed on: 13th March 2016

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