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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

90% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1310)

They block legitimate online debit card payments at a whim - disgraceful!

They, without good cause, have declined legitimate debit card transactions made to accounts held by me with other well known High St. banks on a 'spot check' basis, and give NO valid reason (because they have none). They need to remember who's money it is! Reviewed on: 31st January 2021

Long term user

Good service, been here long time Reviewed on: 31st January 2021

Poor

Difficult to access , minimal high street service . No loyalty for long term customers Reviewed on: 22nd January 2021

Seamless Transition

Seamless transition from a modern app based bank that I was unsatisfied with to a traditional high street bank. No issues since moving. Reviewed on: 22nd January 2021

Ehh

Not great, not bad. Does what you expect from a bank, but nothing more. Reviewed on: 22nd January 2021

Great company

No issues, great for seeing all of my international accounts. Hsbc provides all the services I need. Reviewed on: 22nd January 2021

Disappointed LONG-STANDING customer

Have banked with them since 2002, will be closing account soon following the political and discriminating face-mask announcement that accounts will be closed if clients don't wear masks. Client services have deteriorated significantly in recent years. Reviewed on: 18th January 2021

Behind the trend

Their app and online stuff is so far behind all other banks. Such a mission to do anything. The insurance offering isn’t very flexible. Have to choose 3 options. Maybe we just weren’t the right fit Reviewed on: 18th September 2020

HSBC - cheque

My father in law wanted to close his account and moved his moved to me for safe keeping, same surname HSBC blocked the account, which is great, but why, the cheque was to the same surname not someone else, I agree it was in case it was fake etc, anyway, now the account is blocked! Reviewed on: 15th September 2020

OK

GOOD SERVICE BUT OK INTEREST RATES Reviewed on: 10th September 2020

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