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HSBC: Bank account reviews

View other HSBC products
3.93
Based on 1,392 reviews, last reviewed 4th Sep 2026
44% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

great bank, service and perfect online and mobile ba... great bank, service and perfect online and mobile banking. Reviewed on: 4th September 2026
gancho b's avatar
gancho b

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026
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Sam
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1392)

Good experience generally but their investment strategy is unethical.

4
Overall a good, safe bank... but their investment strategy invest in some very unethical indices and listings. If you're ethically conscious then stay clear of HSBC. Reviewed on: 25th January 2022
TomH's avatar
TomH

Byebye HSBC

1
Sometimes I took much more time only for login; Sometimes I failed to login and I have to go to a branch; Sometimes a lot of branches close (ex, Kings Cross branch); Sometimes transferring my money to another bank with my name need a secure check. And always, you can never successfully give a call to HSBC customer service. In all, HSBC is now a title that will be gone in the near future. Reviewed on: 24th January 2022
Albert's avatar
Albert

Hopelessly bad

1
It's not a good experience. They can't get their app to work to save their lives. Branch services are a joke, and phone lines are unhelpful Reviewed on: 24th January 2022
Rhys Morgan Jones's avatar
Rhys Morgan Jones

Not great - feels tired

2
HSBC are not as impressive as I had thought they were before becoming a customer. Many of their physical branches are closing down, the phone service is a bit variable, and the app is not user-friendly. Reviewed on: 21st January 2022
London2022's avatar
London2022

Excellent

5
Very pleased with the service i receive from my bank. The physical building is staffed by helpful, knowledgeable people, and the online process is simple and easy. Would recommend highly. Reviewed on: 20th January 2022
Marie Elvin's avatar
Marie Elvin

Very good

5
Have been quick in responding to my queries, and very useful. The interest rates are a bit low, but so are all of the others Reviewed on: 20th January 2022
Harry Gray's avatar
Harry Gray

Service deteriorates each time I have to deal with them

1
Difficult to contact , online banking apps are clumsy and outdated , pitiful interest rates. Reviewed on: 18th January 2022
Alun Jones's avatar
Alun Jones

Never had a problem

4
Not only have I never had a problem with them but they are also very helpful with anything you ask of them. Reviewed on: 18th January 2022
Ryan's avatar
Ryan

Best Bank in the UK

5
Always quick to rectify mistakes. Great Customer service Reviewed on: 17th January 2022
Deeksie67's avatar
Deeksie67

Great Bank

5
Easy internet banking and good service Reviewed on: 17th January 2022
GEMMA WOOD 's avatar
GEMMA WOOD

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