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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

Excellent customer service

I have had a couple of loans over the last few years. Simple application process and excellent customer service. Reviewed on: 9th June 2025

I found the process nice and easy and quick whenever...

I found the process nice and easy and quick whenever I've rang all the staff have been extremely helpfull Reviewed on: 9th June 2025

Absolutely amazing company with incredible customer...

Absolutely amazing company with incredible customer service from start to finish. Reviewed on: 9th June 2025

Greatest

Never had any problems good service they have always been there to talk to if I needed to quite easy to get your money online and just a busride to get to the office would recommend Reviewed on: 8th June 2025

Very clearly showed info and good service.

Very clearly showed info and good service. Reviewed on: 7th June 2025

Good information and useful too.

Good information and useful too. Informed me of everything I wanted and needed to know Reviewed on: 7th June 2025

Efficient and just.

Efficient and just. Really grateful for the help Reviewed on: 6th June 2025

Really helpful and friendly always there to help

Really helpful and friendly always there to help Reviewed on: 6th June 2025

The staff are amazing and so helpful

The staff are amazing and so helpful Reviewed on: 5th June 2025

Loans are easy to apply for and the repayments are v...

Loans are easy to apply for and the repayments are very affordable. Interest isn't too expensive and actually goes down the more payments you make. Reviewed on: 5th June 2025

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