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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

Straightforward, quick, ethical

Straightforward, quick and ethical- what's not to like :-) Reviewed on: 21st May 2025

Need a loan ?

Needed a loan was afraid I’d get turned down but I was approved and it helped me massively! I’ve paid back on time every single time no issues! I would highly recommend this company and would use them again for sure ! Reviewed on: 21st May 2025

Rejected my loan application and were right to

I applied for a loan and was rejected because I did not meet their affordability criteria, I appreciate that they stopped me from making an unwise financial decision that could have put me in financial hardship. Reviewed on: 21st May 2025

Very quick and reliable.

Very quick and reliable. Staff are very helpful and quick to resolve any problems Reviewed on: 21st May 2025

Hey CU have helped me on numerous occasions.

Hey CU have helped me on numerous occasions. I have children and when something unexpected happens that requires financial backing, Hey CU have never let me down. Many thanks to the staff and thank you for a brilliant service. I would definitely recommend. Reviewed on: 21st May 2025

Always help me when need and not long waiting

Always help me when need and not long waiting Reviewed on: 21st May 2025

Loans and banking

They are very helpful and understanding for loans and always make me feel understood Reviewed on: 21st May 2025

HEY credit union nailed it

HEY credit union have made the experience super easy. The whole process is smooth and easy, communication is prompt, empathetic and straight to the point. I couldn't recommend them more Reviewed on: 21st May 2025

The process was stress free.

The process was stress free. The checks were done using modern technology. The decision was made in a speedy manner. The staff were so polite and helpful. The big banks would learn a lot from HEY customer service Reviewed on: 21st May 2025

It is seamless and quite encouraging to be recommend...

It is seamless and quite encouraging to be recommended by me Reviewed on: 21st May 2025

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