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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.98 (564 reviews)

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4.98

Based on 564 reviews, last reviewed 31st Aug 2025

81% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Very satisfied and very easy to apply Very satisfied and very easy to apply Reviewed on: 31st August 2025

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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HEY Credit Union Loans reviews (564)

Need a loan ?

Needed a loan was afraid I’d get turned down but I was approved and it helped me massively! I’ve paid back on time every single time no issues! I would highly recommend this company and would use them again for sure ! Reviewed on: 21st May 2025

Rejected my loan application and were right to

I applied for a loan and was rejected because I did not meet their affordability criteria, I appreciate that they stopped me from making an unwise financial decision that could have put me in financial hardship. Reviewed on: 21st May 2025

Very quick and reliable.

Very quick and reliable. Staff are very helpful and quick to resolve any problems Reviewed on: 21st May 2025

Hey CU have helped me on numerous occasions.

Hey CU have helped me on numerous occasions. I have children and when something unexpected happens that requires financial backing, Hey CU have never let me down. Many thanks to the staff and thank you for a brilliant service. I would definitely recommend. Reviewed on: 21st May 2025

Always help me when need and not long waiting

Always help me when need and not long waiting Reviewed on: 21st May 2025

Loans and banking

They are very helpful and understanding for loans and always make me feel understood Reviewed on: 21st May 2025

HEY credit union nailed it

HEY credit union have made the experience super easy. The whole process is smooth and easy, communication is prompt, empathetic and straight to the point. I couldn't recommend them more Reviewed on: 21st May 2025

The process was stress free.

The process was stress free. The checks were done using modern technology. The decision was made in a speedy manner. The staff were so polite and helpful. The big banks would learn a lot from HEY customer service Reviewed on: 21st May 2025

It is seamless and quite encouraging to be recommend...

It is seamless and quite encouraging to be recommended by me Reviewed on: 21st May 2025

I've used heycu for years.

I've used heycu for years. It's simple easy and convenient. The staff have always been amazing super helpful and just all round lovely people. I use the childbenefit plan and it's so convenient and simple. I apply for the loan , switch my child benefit payment to credit union and that payd off my loan, and the extra goes into a savings pot that I can access anytime. I honestly can't recommend this service enough and I intend to keep on you using heycu Reviewed on: 21st May 2025

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