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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

The staff were very helpful and friendly

The staff were very helpful and friendly Reviewed on: 20th May 2025

Always really helpful and loans are easy to apply

Always really helpful and loans are easy to apply for a great interest rates. We wouldn’t be able to afford Christmas without them Reviewed on: 20th May 2025

Fair and competent Credit Union

Friendly, professional team who dealt with my request for a loan in a sensitive, understanding way but at a sensible level that I could afford. Their system is so straightforward and any queries are always answered. I am not too good on computers but I managed to find my way around their website. Usually also talk on the phone as well when they are always helpful and friendly - whomever I talk to. They would be my go to Credit Union if I ever needed a further loan. Reviewed on: 20th May 2025

I haven't taken a loan, but I did request a quote.

I haven't taken a loan, but I did request a quote. The process was easy and straightforward. I would consider them in future based on how easy it was to set up an account with them. Reviewed on: 20th May 2025

Quick service.

Quick service. Friendly staff. Decent product choices. Reviewed on: 20th May 2025

Very helpful,

Very helpful, don't judge situations Reviewed on: 20th May 2025

Friendly

Staff always friendly and helpful. Go above and beyond. Everything is always dealt with very swiftly. Phones always answered quickly. Just an amazing branch Reviewed on: 20th May 2025

A Credit Union for All

Online services easy to use, all questions answered and products 2nd to none. Friendly, knowledgeable staff who will make sure you understand product and keep you updated every step of the way with application. Reviewed on: 20th May 2025

Excellent customer service in every aspect

Excellent customer service in every aspect Reviewed on: 20th May 2025

Always explain what entering into no hidden fees and...

Always explain what entering into no hidden fees and affordable loans offered Reviewed on: 20th May 2025

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