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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

Always happy to help and always friendly on phone an...

Always happy to help and always friendly on phone and in store, always is a pleasure Reviewed on: 20th May 2025

They have helped us so much when no one else...

They have helped us so much when no one else would Reviewed on: 20th May 2025

I am with HEYCU for loans and savings.

I am with HEYCU for loans and savings. Been with them for nearly 7 yrs. They believe in lending responsibly so you are not getting into debt and try to help as much as they can Reviewed on: 20th May 2025

never had any issues 10/10 brilliant customer servic...

never had any issues 10/10 brilliant customer service fast friendly i always recommend Reviewed on: 20th May 2025

Easy safe and helps out when needed

Easy safe and helps out when needed Reviewed on: 20th May 2025

Great service!

They’re very informative and very friendly when you speak to them over the phone or via email. They’re happy to answer any of your questions and give accurate timeframes for their products. I would definitely recommend this to anyone. Reviewed on: 20th May 2025

The CU is a lifeline in times of hardship

I've been with the CU for 7 years and have had 5 loans from them, I had a very poor credit score and wasn't able to get a loan from banks etc, the staff were very friendly and understanding to my circumstances, I have managed to increase my credit score over the years with the CU help, I wouldn't be where I am today without thier help, they are more than just a place to get a loan, they are life savers in times of hardship. Reviewed on: 20th May 2025

HEY was there when I needed help, they have helped m...

HEY was there when I needed help, they have helped me get back on my feet after Covid and helped me get my life back together again. 5 star service, understanding staff, couldn’t ask for more. Reviewed on: 20th May 2025

I’ve always had a great experience with them there f...

I’ve always had a great experience with them there fast & easy to use very good customer service always kind & cheerful when I have been in to the store. Reviewed on: 20th May 2025

Really helpful staff.

Really helpful staff. Easy to use service. Reviewed on: 20th May 2025

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