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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.98 (564 reviews)

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4.98

Based on 564 reviews, last reviewed 31st Aug 2025

97% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Very satisfied and very easy to apply Very satisfied and very easy to apply Reviewed on: 31st August 2025

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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HEY Credit Union Loans reviews (564)

They have helped us so much when no one else...

They have helped us so much when no one else would Reviewed on: 20th May 2025

I am with HEYCU for loans and savings.

I am with HEYCU for loans and savings. Been with them for nearly 7 yrs. They believe in lending responsibly so you are not getting into debt and try to help as much as they can Reviewed on: 20th May 2025

never had any issues 10/10 brilliant customer servic...

never had any issues 10/10 brilliant customer service fast friendly i always recommend Reviewed on: 20th May 2025

Easy safe and helps out when needed

Easy safe and helps out when needed Reviewed on: 20th May 2025

Great service!

They’re very informative and very friendly when you speak to them over the phone or via email. They’re happy to answer any of your questions and give accurate timeframes for their products. I would definitely recommend this to anyone. Reviewed on: 20th May 2025

The CU is a lifeline in times of hardship

I've been with the CU for 7 years and have had 5 loans from them, I had a very poor credit score and wasn't able to get a loan from banks etc, the staff were very friendly and understanding to my circumstances, I have managed to increase my credit score over the years with the CU help, I wouldn't be where I am today without thier help, they are more than just a place to get a loan, they are life savers in times of hardship. Reviewed on: 20th May 2025

HEY was there when I needed help, they have helped m...

HEY was there when I needed help, they have helped me get back on my feet after Covid and helped me get my life back together again. 5 star service, understanding staff, couldn’t ask for more. Reviewed on: 20th May 2025

I’ve always had a great experience with them there f...

I’ve always had a great experience with them there fast & easy to use very good customer service always kind & cheerful when I have been in to the store. Reviewed on: 20th May 2025

Really helpful staff.

Really helpful staff. Easy to use service. Reviewed on: 20th May 2025

Emergency help when i needed it

Very understanding even tho i have a loan with them but needed cash fast as my back fence came down in high winds they let me have the extra cash to repair my fencing and my repayments stayed the same Reviewed on: 20th May 2025

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