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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

Emergency help when i needed it

Very understanding even tho i have a loan with them but needed cash fast as my back fence came down in high winds they let me have the extra cash to repair my fencing and my repayments stayed the same Reviewed on: 20th May 2025

Competitive Loans

HEY CU offer decent loans at a competitive and cheap rate. I am a big fan of the home improvement loan they offer. Reviewed on: 20th May 2025

The staff are always friendly, remember who you are...

The staff are always friendly, remember who you are which is always a positive. Great customer service Reviewed on: 20th May 2025

Absolutely brilliant always helpful!

Absolutely brilliant always helpful! Never had no problems! Easy friendly, best thing Reviewed on: 20th May 2025

Excellent customer service always happy to help

Excellent customer service always happy to help Reviewed on: 20th May 2025

Have always been helpful and friendly

Have always been helpful and friendly Reviewed on: 20th May 2025

Always happy to help and very friendly

Always happy to help and very friendly Reviewed on: 20th May 2025

great support always very helpful when applying for...

great support always very helpful when applying for a loan and always make sure you take out a loan that you can afford to pay back Reviewed on: 20th May 2025

Great customer service

I have saved with them for years and had several loans. Recently when applying for a loan I was unable to complete it online. A team member rang me and did it all over the phone. She was polite and efficient ensuring the process was as quick as possible Reviewed on: 20th May 2025

My repayments are set up to come straight out my my...

My repayments are set up to come straight out my my wages, this makes it super convenient and you dont even notice it going out Reviewed on: 19th May 2025

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