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insurefor : Travel Insurance reviews

Name: Travel Insurance
Rating: 4.83 (406 reviews)

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4.84

Based on 406 reviews, last reviewed 15th Oct 2025

69% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Possibly the easiest way to get cover. Possibly the easiest way to get cover. Reviewed on: 15th October 2025

Latest lowest rating:

1

Awful customer service. Awful customer service. My 10 month old baby had to get an ambulance to hospital in palma and have treatment. Took 6 months to get money back origina... Read more Reviewed on: 14th October 2025

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About this product

Our insurefor Travel Insurance reviews can help you to find out what life as a insurefor customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

insurefor Travel Insurance reviews (406)

Review of the insurefor, Travel Insurance:

Hide behind AXA and no customer service.

So we tried to make a claim on the insurance as we had a call from the hospital on the day of departure (packed and kids in the car about to leave) that my wife was advised not to fly. A couple of days before she had seen a doctor who thought her symptoms were just a virus but if she was more concerned she could pop to A+E to get checked over. The hospital said they couldn't find anything but it could have been a suspected stroke and they would do an MRI just to be on the safe side but that we were ok to fly in 2 days time. Obviously a consultant who was booking the MRI thought different, hence the phone call. Absolutely gutted we unloaded and felt assured that at least we would get the money back through insurance as we were medically told not to fly. After putting in the claim and a bit of backwards and forwards we also submitted her past 2 year medical history, no problem. Only to be told that because she had been to the doctors 20 months before with a headache and prescribed medication for 2 weeks our claim was rejected. In the doctors notes it states no reason found for the headaches and no further investigation required. We took out the insurance in good faith ans why would you take out an insurance policy that you knew would be useless ? So beware that any medication prescribed in the last 5 years from the doctor for any reason needs to be disclosed (probably best to request medical history from the doctor as who can remember everything they have been to the doctors for and how long ago it was??). I tried to talk to InsureFor to see if they would offer any other support who just hide behind AXAs decision and don't seem to care about customer care. Ruined holiday and no support or care given by InsureFor. Offered a chance to put it right and to help but just say they can't do anything (Yes they can, they are the company who sold the policy and who.my contract is with, they choose not to and that profits are more important than customer satisfaction). Obviously will not be using them again and would not recommend them for your travel insurance. Such a shame as would have happily used them again if the experience was positive. Reviewed on: 30th July 2024

Just excellent service with polite people.

Just excellent service with polite people.For a change Reviewed on: 14th October 2025

Awful customer service.

Awful customer service. My 10 month old baby had to get an ambulance to hospital in palma and have treatment. Took 6 months to get money back original claim wasnt logged. Reviewed on: 14th October 2025

Reply from insurefor Dear Katrina, Thank you for posting your review. I am sorry to hear about your recent experience when making a claim. May I refer you to the following below details in relation to making a complaint if you wish to. It will be handled by the claims relations team via the underwriter and they will complete a full investigation. The information on how to do this can be found in your Policy Wording booklet. Apologies for the disappointment caused. Kind Regards Response date: 16th October 2025

Perfectly tailored policy.

It was very easy to find a policy that was perfectly tailored for our needs, and at a great price! Reviewed on: 14th October 2025

Easy arranged and no problems with price

Easy arranged and no problems with price Reviewed on: 14th October 2025

was happy with the efficency, they answered quickly...

was happy with the efficency, they answered quickly and were helpful Reviewed on: 14th October 2025

My options to choose this travel insurance, were mad...

My options to choose this travel insurance, were made easy with the clear easy way of seeking it up for our trip Reviewed on: 14th October 2025

Easy to buy, good price and clear information.

Easy to buy, good price and clear information. Fortunately had no need to claim but all information needed was clearly sent to us and accessible should the worst have happened Reviewed on: 14th October 2025

Applying for travel insurance made easy

Applying for travel insurance made easy Reviewed on: 14th October 2025

Excellent services

Simple and quick and straightforward Reviewed on: 14th October 2025

All was very straightforward and easy to navigate.

All was very straightforward and easy to navigate. Reviewed on: 14th October 2025

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