Write a review

Go to business site

insurethebox: Car insurance reviews

Name: Car insurance
Rating: 4.36 (189 reviews)

View other insurethebox products

4.12

Based on 189 reviews, last reviewed 19th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

12%

Latest highest rating:

4

Would recommend for new drivers For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, p... Read more Reviewed on: 6th March 2024

Latest lowest rating:

1

Just avoid! Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I d... Read more Reviewed on: 19th September 2024

Read all reviews See your review

About this product

insurethebox is a black box insurance specialist.

With insurethebox car insurance, you don’t get fined for driving late at night and they are no curfews. If you drive safely, you can earn up to 100 Bonus Miles each month. Choose an initial mileage of 6,000, 8,000 or 10,000 miles and buy Top Up Miles if needed.

insurethebox car insurance reviews help you find out what it’s really like to be a customer. If you’ve used insurethebox before, you can also leave a review and share your experience.

insurethebox Car insurance reviews (189)

Review of the insurethebox, Car insurance:

Discriminative, Incompetent and Unprofessional

I have never before bothered to write a negative review on a company, however I feel that this one is absolutely worth my time if it means saving others from the disgusting service I have faced. With Insure the Box, I have experienced the lowest standard of customer service of my entire life. Getting through to them via phone or live chat was nearly impossible with wait times of over 2 hours - I tried for days to reach a customer service agent. When someone finally answered, I passed through the security questions only to be told by the man on the phone that he wouldn't help me as I sounded "significantly older than 22". This is not only an unprofessional, disrespectful and offensive comment, but also discriminatory. The customer service agent's personal opinion on how old I sound should not affect my ability to access my car insurance, especially after having already passed security questions. Following around 20 minutes of disagreement, my sister in law joined the conversation after hearing the obscurity of it and demanded to speak to a manager, it was at this point we were hung up on. On the live chat, you can access your account without the customer service agent ever hearing your voice, so it makes no sense that I wasn't allowed to change my policy because of the agent's personal opinion on how I sound. What if I was sick, or had had surgery meaning my voice had been affected making me sound a bit older? Or I could be going through a gender change and on hormones that alter my vocal cords? When you consider that there are numerous reasons someone's voice may not appear to match their date of birth, the comment on my age becomes completely irrelevant. I myself, most certainly do sound my age and was incredibly confused as I have never before in person or on the phone been told I sound older than my age - anyone I have told this story to has also been shocked by the agent's comment. I was initially astonished, I thought the man on the call must be joking - he was not. It felt like he didn't want to do his actual job and instead was enjoying aggravating customers. He kept saying he needed to "speak with the policyholder" when I replied that I am in fact the policyholder and can provide any information needed to prove it, he uncaringly told me to phone back and speak to someone else. This is ridiculous and again makes no sense as my voice isn't going to change when I phone back. Yes, the next person I speak with may feel differently about my voice and let me change my policy, but doesn't that defeat the whole purpose of the security questions if accessing your account comes down to a stranger's personal opinion on how you sound? I responded to his suggestion of phoning back by explaining that I had already been waiting over an hour and a half to get through and I was not willing to wait again. He did not care and also provided zero solutions when I suggested I was able to prove my identity in another way. I was originally phoning to simply remove my brother from the insurance, however after this awful experience, I had decided to cancel the insurance entirely. I then was once again unable to get through to someone on the phone with extremely long waits of numerous hours. With my insurance payment due to come out of my bank account in a few days, I was left with no choice but to cancel the direct debit. At this moment in time I still have not managed to reach them to cancel the policy. If I ever do get through, how can I be sure I'll even be allowed to cancel the policy as I supposedly sound "significantly older" than my age. Am I going to essentially be forced into keeping my policy despite my desperate efforts and tremendous amount of time spent attempting to cancel. I am still in disbelief over my experience with Insure the Box and urge anyone reading this review to stay clear of this company, it will save you a lot of stress and frustration in the long run. Reviewed on: 16th December 2022

Great

I have been with insurethebox From couple of years and never had any problems very easy to get to customer service when needed. Reviewed on: 17th September 2020

Good insurance

Good price and great service always there when I need them Reviewed on: 17th September 2020

Easy to use, fun and helpful

Insure the box is a great insurance company, I find their email updates every week very useful as well as fun emails to join in on games and competitions. Reviewed on: 17th September 2020

Great Service

Great customer service and helpful staff. Reviewed on: 17th September 2020

The best insurance company

I have been with insure the company for over 4 years now. The first time I joined them I had an accident with my previous insurance company and insure the box had advertised that they look at your driving behaviour more than anything else. I stuck with them and my premiums changed drastically as they knew I was a safe driver. I have saved a lot of money with the insure the box. The customer service teams are always polite and well mannered. No issues Reviewed on: 12th September 2020

Amazing Service

Always Happy To Help & I Love How TheBox Monitors My Driving & I Get Rewarded For It Reviewed on: 9th September 2020

Amazing provider

Currently in my 2nd year with insure the box and i do not have a bad word to say about them customer service is brilliant always up to date information and an easy to use online portal i would 100%recommend them to others keep up the good work Rhys Reviewed on: 8th September 2020

Great Service

Have nothing negative to say at all! Quotes are perfect, kept up to date with various emails regularly (but not continuous spam) that are more than just trying to get money out of you! Would definitely recommend for (personally) a first time quote! Reviewed on: 26th August 2020

Highly recommend

I have almost been insured by insure the box for a year now, they are well priced and a pleasure to do business with☺️ Reviewed on: 24th August 2020

The best possible experience

Best I have ever had since driving! Reviewed on: 21st August 2020

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from ASDA Money 4.13 from 16 reviews
Car insurance
from Tesco Bank 2.49 from 528 reviews
Motorhome Insurance
from Insurd 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

insurethebox: Car insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

insurethebox Car insurance reviews (189)

Discriminative, Incompetent and Unprofessional

Great

Good insurance

Easy to use, fun and helpful

Great Service

The best insurance company

Amazing Service

Amazing provider

Great Service

Highly recommend

The best possible experience

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024