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insurethebox: Car insurance reviews

Name: Car insurance
Rating: 4.36 (189 reviews)

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4.12

Based on 189 reviews, last reviewed 19th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

12%

Latest highest rating:

4

Would recommend for new drivers For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, p... Read more Reviewed on: 6th March 2024

Latest lowest rating:

1

Just avoid! Where to start? Policy was the cheapest one available for my vehicle, one of the only, if not the only, positive(s) of an Insurethebox policy. So I d... Read more Reviewed on: 19th September 2024

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About this product

insurethebox is a black box insurance specialist.

With insurethebox car insurance, you don’t get fined for driving late at night and they are no curfews. If you drive safely, you can earn up to 100 Bonus Miles each month. Choose an initial mileage of 6,000, 8,000 or 10,000 miles and buy Top Up Miles if needed.

insurethebox car insurance reviews help you find out what it’s really like to be a customer. If you’ve used insurethebox before, you can also leave a review and share your experience.

insurethebox Car insurance reviews (189)

Review of the insurethebox, Car insurance:

Discriminative, Incompetent and Unprofessional

I have never before bothered to write a negative review on a company, however I feel that this one is absolutely worth my time if it means saving others from the disgusting service I have faced. With Insure the Box, I have experienced the lowest standard of customer service of my entire life. Getting through to them via phone or live chat was nearly impossible with wait times of over 2 hours - I tried for days to reach a customer service agent. When someone finally answered, I passed through the security questions only to be told by the man on the phone that he wouldn't help me as I sounded "significantly older than 22". This is not only an unprofessional, disrespectful and offensive comment, but also discriminatory. The customer service agent's personal opinion on how old I sound should not affect my ability to access my car insurance, especially after having already passed security questions. Following around 20 minutes of disagreement, my sister in law joined the conversation after hearing the obscurity of it and demanded to speak to a manager, it was at this point we were hung up on. On the live chat, you can access your account without the customer service agent ever hearing your voice, so it makes no sense that I wasn't allowed to change my policy because of the agent's personal opinion on how I sound. What if I was sick, or had had surgery meaning my voice had been affected making me sound a bit older? Or I could be going through a gender change and on hormones that alter my vocal cords? When you consider that there are numerous reasons someone's voice may not appear to match their date of birth, the comment on my age becomes completely irrelevant. I myself, most certainly do sound my age and was incredibly confused as I have never before in person or on the phone been told I sound older than my age - anyone I have told this story to has also been shocked by the agent's comment. I was initially astonished, I thought the man on the call must be joking - he was not. It felt like he didn't want to do his actual job and instead was enjoying aggravating customers. He kept saying he needed to "speak with the policyholder" when I replied that I am in fact the policyholder and can provide any information needed to prove it, he uncaringly told me to phone back and speak to someone else. This is ridiculous and again makes no sense as my voice isn't going to change when I phone back. Yes, the next person I speak with may feel differently about my voice and let me change my policy, but doesn't that defeat the whole purpose of the security questions if accessing your account comes down to a stranger's personal opinion on how you sound? I responded to his suggestion of phoning back by explaining that I had already been waiting over an hour and a half to get through and I was not willing to wait again. He did not care and also provided zero solutions when I suggested I was able to prove my identity in another way. I was originally phoning to simply remove my brother from the insurance, however after this awful experience, I had decided to cancel the insurance entirely. I then was once again unable to get through to someone on the phone with extremely long waits of numerous hours. With my insurance payment due to come out of my bank account in a few days, I was left with no choice but to cancel the direct debit. At this moment in time I still have not managed to reach them to cancel the policy. If I ever do get through, how can I be sure I'll even be allowed to cancel the policy as I supposedly sound "significantly older" than my age. Am I going to essentially be forced into keeping my policy despite my desperate efforts and tremendous amount of time spent attempting to cancel. I am still in disbelief over my experience with Insure the Box and urge anyone reading this review to stay clear of this company, it will save you a lot of stress and frustration in the long run. Reviewed on: 15th December 2022

Fabulous

Wonderful company, really easy to use their website. very nice staff Reviewed on: 18th September 2020

10/10 insureance

Very nice insurance company very cheap Reviewed on: 18th September 2020

They are here to help

They helped me when i needed. I recommend them to all friends. Reviewed on: 18th September 2020

Absolutely brilliant

Insurethebox does everything on the tin! Helped me a lot through a incident I got in and were very professional, would recommend highly !! Reviewed on: 18th September 2020

Insure the box is amazing, helpful and reliable.

Buying a policy from insure the box is simple quick and affordable, they have a 24hr claim line so if you get into an accident you know where to call, they have a live chat room where you can talk to an agent with any problems you have and they would respond in minutes which is helpful. Everything you need and want is accessible through there portal which is amazing Reviewed on: 18th September 2020

Very good company, quick to action any enquires and very nice customer service

As mentioned above the black box was fitted nice and quickly and I have not received any negative feedback from people i have spoke to regarding this company. Very nice customer service and nothing is too much trouble. Reviewed on: 18th September 2020

Extremely helpful

Very helpful customer service team upgrading policy from learner driver to full licence. Good exclusive number of miles in policy and helpful email updates on driving statistics. Recommend for new drivers. Reviewed on: 18th September 2020

Best price than other car insurance company

This is my first insurance company who give me the best price so I recommend to my friends And family they are fantastic friendly solve the problems and this is my 2nd time I chosen this company Reviewed on: 18th September 2020

Easy, very easy

They’re very easy to work with, from contacting to your self service portal and to being flexible around you needs. Very helpful and nice team and also the cheapest premium I could find anywhere Reviewed on: 18th September 2020

Hi

Just got insurance with them it’s looks good Reviewed on: 17th September 2020

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