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Jaja Finance : Credit card reviews

Name: Credit card
Rating: 4.8 (2150 reviews)

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4.80

Based on 2,150 reviews, last reviewed 16th Apr 2026

182800% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Awesome service delivery. Awesome service delivery. Promptness and always on point of calll. No other place to earn such customerism autonomy. Others following... Reviewed on: 16th April 2026

Latest lowest rating:

2

Ok fine good Ok ....fine....all the bestt......thanks Reviewed on: 16th April 2026

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About this product

You can apply for a Jaja Vanta credit card in three steps online.

Manage your Jaja Vanta credit card account on the go using the app and keep track of how you're spending. Keep your account safe with security features like freezing your card.

Jaja Vanta credit card reviews help you find out what it’s really like to be a customer. If you’ve used Jaja before, you can also leave a review and share your experience.

Review Jaja Finance : Credit card now

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Jaja Finance Credit card reviews (2150)

Atrocious

I suggest that you avoid this "company" at all costs. I have been transferred to JAJA from the Post Office which, for many years, has been excellent. I tried to pay JAJA card (just a small purchase to initiate the new card) via BACS: the JAJA web instructions on how to set up a BACS payment does not give the account name (only Sort Code and Account number). My bank wouldn't accept no name. Phoned JAJA customer "services" who gave me an account name. This wasn't accepted by my bank. Phoned again, this time was given another name which didn't work. The person (who seemed to be trying to be helpful but obviously couldn't confirm their actual account name) gave me three more possible account names to try. Non worked. He suggested that I phoned my bank to get them to find the JAJA account name! Surely, it would be simple for JAJA to put their account name on the web page that says how to set-up a BACS payment? The company seems inept; it is such a shame that the excellent Post Office chose such an organisation. I've closed the account and will take out another credit card focused on use abroad. Reviewed on: 21st December 2020

Just NO

Automatic transfer from Post Office - not asked for or wanted and no option offered for a service I have not agreed to. Customer Services based abroad, poor phone line, couldn't hear them, they put the phone down. Don't want an app, don't want online only access, don't want the card or the account. I've stopped all transactions and removed card details from online sites. Had to register for the account in order to freeze the card. Once final payment taken account will be closed. Reviewed on: 20th December 2020

Would not recommend this company

Jaja have lost over £2000 of my money which was paid in October. I am told the issue is being sorted. But in the meantime my credit limit has been reduced. When I complained I was told it had nothing to do with them. Reviewed on: 20th December 2020

No Way

No way will I activate my JAJA card on the basis of these reported incidents. Perhaps this was done by the Bank of Ireland in revenge for Brexit. Reviewed on: 18th December 2020

Avoid at all costs

I Paid £316.00 to pay off my account they say they have not received it. I Contacted my own bank they gave me all the details of the transaction. i.e GBR Authorisation code and ARN Acquirer reference number I forwarded all this on and I have heard nothing they don’t care never had this trouble with the Post Office as soon as this is resolved the card will be cut up avoid this company at all costs appalling service they should not be in business. Reviewed on: 18th December 2020

Astonishingly poor service

Don't contact Jaja unless you have lots of time to spare. I found a rogue item on my statement and called to have it queried, it took 55 minutes to get a reply. After registering my potential fraudulent item I was told the amount would be restored and my account would be monitored. It never happened. I have tried again to contact Jaja with no success. Reviewed on: 17th December 2020

How is this company allowed to operate ?

I too had a smooth working P.O. credit card account until JaJa took over. Their website is poorly designed and lacks functionality. So I phoned JaJa to get more information on recent transactions - they then put me through security questions provided by a third party company - that information was long out of date, so I failed the test. They then blocked my card and requested verified copies of my passport and driving licence, which I sent without delay. That was 6 weeks ago. Today I was told that they have received my documents but their head office was late in verifying them. The operator offered to raise a complaint which I did. This will take 8-10 weeks to be decided on. It gives me time to look for a normal credit card company. I cannot understand how this company is allowed to operate. Absolute shambles. Reviewed on: 15th December 2020

joke of a company

since the transfer over from post office its been an abysmal experience, they won't let me pay my account off !!!!! i will be cutting up card and sending it back to them AVOID AT ALL COSTS Reviewed on: 14th December 2020

total con

I dont have an account with JAJA never have plus i have never applied for an account with JAJA , But since July 2020 the have been taking money out of my account every month , When i called took me 2 hours to get through then they said they dont have my name on any account But the account is active, Gave me another number to call, I am now in a que and have been for last 56 minutes, APPAULING SERVICE Reviewed on: 11th December 2020

Beyond disgraceful

Made two payments approximately 1350 each. One didn’t show as gone through on app so I made again. To check I looked at my bank app & noticed both had been taken. I immediately called and was advised that one payment was reversed so all ok. Three days later both payments taken from my bank. Called again, waiting 30 mins on hold to be told by a female who sounded half asleep and as enthusiastic as a slug to call another number. This time I waited 40 mins & was cut off. I was furious... I felt after reading all the available reviews that my money was not safe and had no alternative to use the card quickly to use up the £1350 balance... something I didn’t want to do and has left me financially squeezed... I’m disgusted and astonished that what is supposed to be a highly regulated industry behaves in such a sloppy inefficient and almost criminal fashion. I consider the regulatory authorities a waste of time and subjected to lip service by crooks like these.. they also seem unfit for purpose... DO NOT UNDER ANY CIRCUMSTANCES CONSIDER USING JAJA FOR ANYTHING OTHER THAN PROMOTING STRESS & ANXIETY Reviewed on: 11th December 2020

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Jaja Finance : Credit card reviews

182800% increase in 5 star reviews

700% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Jaja Finance : Credit card now

Jaja Finance Credit card reviews (2150)

Atrocious

Just NO

Would not recommend this company

No Way

Avoid at all costs

Astonishingly poor service

How is this company allowed to operate ?

joke of a company

total con

Beyond disgraceful

Review Jaja Finance : Credit card now

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