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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.91 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

Just Travel Cover are excellent

Amazing company …always helpful and courteous…:won’t use any other for many years now Reviewed on: 7th October 2022

Fantastic customer service

Easy to complete form on the internet. Speedy payout on claims. Reviewed on: 7th October 2022

Very helpful

Value for money helpful staff and easy to use website Reviewed on: 7th October 2022

Easy to use website

I found the website quite easy to use and it was also understandable. There were several choices of policy when all the details had been input. This was nice to be able to see which one suited your needs most. Reviewed on: 7th October 2022

Friendly efficient service

Pleasant helpful staff on helpline. Quick response to answering customers calls. Reviewed on: 7th October 2022

Travel insurance made easy

Medical history discussed and immediate quotation given. Agreed by phone and cover incepted immediately. Reviewed on: 7th October 2022

Happy TrVeller

I needed to claim and Just Travel were very helpful and dealt very promptly and professionally. Reviewed on: 7th October 2022

Easy to use and good value

Used just travel for many years Reviewed on: 7th October 2022

Excellent customer service beginning to end

Kept insurance open for 2 or 3 years during cancellations and covid. Always helpful with good advice on telephone. Always my wife and I first choice. Reviewed on: 7th October 2022

New

I was covered for travel insurance from my bank account but realised was covered at original price for all my blood pressure meds, cancelled account and took out this travel insurance for a year and works out cheaper for the 3 trips this year for me and wife Reviewed on: 7th October 2022

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