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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.91 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

Quality and Reliable

Used this company a number of times, always reliable and cost effective. Reviewed on: 7th October 2022

Great travel insurance provider

We have used this company for our travel insurance for a number of years now. Always efficient and an easily used website. Fortunately only had to make one claim when my wife had her purse stolen on the Rome Metro and Just Travel were brilliant to deal with and settled the claim quickly. Would definitely recommend them to anyone and have done to our friends. Reviewed on: 7th October 2022

CHARGED A FEE WHEN COVID CANCELED MY HOLIDAY

Ok ,until covid cancelled my holiday ,Most people gave full refunds but just cover charged an admin fee for the cancelation. Complained but they did not budge will not use again. Reviewed on: 7th October 2022

No problems

It’s a long time since I have used travel insurance but never had a problem with Just Travel Reviewed on: 7th October 2022

Happy traveller

Helpful staff good cover allowing for happy holidays Reviewed on: 7th October 2022

Easy to Arrange.

Very smooth and easy to arrange. Also had to make a claim which was relatively straightforward. Reviewed on: 7th October 2022

Always so knowledgabel and helpful

Nothings too much trouble in researching holidays Reviewed on: 7th October 2022

Value for money

Very easy to use website to find what you are looking for. Great prices and cover. Reviewed on: 7th October 2022

Great customer service

Gave me great prices on travel insurance, even covering all my health conditions. Staff are always lovely and friendly. I wouldn't go anywhere else for my travel insurance. Reviewed on: 7th October 2022

Going the extra mile

Customer service is fantastic - I had a problem on holiday without the right cover for the hospital I was taken to - no problem everything covered for me. Excellent service and great people Reviewed on: 7th October 2022

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