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Kent Reliance: Bonds reviews

Name: Bonds
Rating: 1.46 (13 reviews)

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1.88

Based on 13 reviews, last reviewed 17th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

4 star

3 star

15%

77%

Latest highest rating:

5

Decent rates and not too hard to open & manage Not too hard to open and manage an account, and competitive rates on offer. They could do more by email rather than mailing out reams of paper... Reviewed on: 17th April 2025

Latest lowest rating:

1

Customer Service Beyond Bad Great interest rates, but the telephone customer service is beyond bad, providing misleading nformation which contradicts the information on the websi... Read more Reviewed on: 28th November 2024

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About this product

Kent Reliance bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Kent Reliance's customer service? Smart Money People is fast becoming the UK's leading source of independent Kent Reliance bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

Kent Reliance Bonds reviews (13)

Review of the Kent Reliance, Bonds:

Terrible customer service

The savings rates are great but the customer service is appalling. No chance of ever getting through on phone and have not received any response to my voice message. 3 days to respond to an online message and having to send in your maturity details by post. They clearly hope that you will give up and they can keep your money for another year. Reviewed on: 24th October 2022

Maturing Bond

When bond due to muture no paperwork sent. On maturity date automatically transferred to another bond. And eventually admitted no paperwork work sent because of error. Warning check your maturity dates or your money could be tied in for years Reviewed on: 23rd May 2021

Absolutely appalling Ombudsman to be informed

Absolutely no customer service at all! Trying to activate a Power of Attorney for an elderly relative has been an absolute nightmare. Caught abroad in the Covid-19 problems I asked for the Society to use the Office of the Public Guardian site to verify that I do indeed have a Power of Attorney in place and should therefore be able to access money for care Home fees etc. They were unwilling to do this. The OPG tell me that an email marked urgent would guarantee a response in 48 hours but they, Kent Reliance, seem unable or unwilling to do anything to help. They cannot even tell me whether they have actually asked for this information! I will be flying into the UK to deal with this matter in person but apparently I cannot make an appointment at any branch, or the Head Office to see anyone to ensure that my relatives money can be released. I was told that "there are no appointments and branches are only open for essential business, like for people needing to get cash". Clearly moving money out of an investment account to a bank so that Care Home fees can be paid is not essential! This situation is now causing enormous stress. They have admitted that they have registered a complaint and told me their Complaints team would be in touch within three working days. This is now eight working days ago and despite repeated phone calls I have heard absolutely nothing from them. I really have no idea how to get a response from them that means anything. Repeated assurances that the Complaints team will be in touch mean nothing and because a complaint has been raised no-one else will deal with this. I can no longer see any alternative than to refer the matter to the relevant Ombudsman. Reviewed on: 15th July 2020

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