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Kent Reliance: Cash ISA reviews

Name: Cash ISA
Rating: 3.64 (18 reviews)

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3.64

Based on 18 reviews, last reviewed 19th Apr 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

55%

4 star

3 star

39%

Latest highest rating:

5

Very good. Very good. When I forgot to renew my ISA they renewed is automaticle and advised to contact them if I didnt want to renewThis was very good and saved ... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Woeful service Letters are ignored by the administration centre in Sunderland while the customer services team is poorly trained and based in India. My account was l... Read more Reviewed on: 1st April 2026

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About this product

Kent Reliance offer a range of fixed and variable rate cash ISAs.

There’s an easy access cash ISA or you can choose a one year or two year fixed rate cash ISA. All Kent Reliance ISAs require a minimum of £1,000 to open the account. You can apply for an ISA online or in the branch.

Kent Reliance cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Kent Reliance before, you can also leave a review and share your experience.

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Kent Reliance Cash ISA reviews (18)

Exasperating Contact Process

Attempted to contact Customer Services by telephone on 3 July at 12 noon, and apart from the never ending options to choose from, found that all representatives were busy, eventually I opted to keep my place in the queue by asking for a call back. I rang again at 15.27 as not received a call back. It would seem that it usually takes 24-48 hours for a call back. At 19.08 received a call from an unrecognised number - not answered - the caller left a message which was impossible to decipher because of his strong Indian accent. After listening to the message a number of times managed to identify the tel. No. of Kent Reliance. I was not expecting a call out of business hours and was definitely not prepared to repeat the process of contacting Customer Services again. I decided to transfer my account to another provider. Reviewed on: 20th July 2023

Incompetence in abundance

When my Isa was a few days before maturity I arranged for another bank to take over the running of it.Now 7 days after maturity Kent Reliance have still NOT transferred the ISA to my new provider after 3 requests.Keep well away from Kent Reliance is my opinion. Reviewed on: 18th January 2023

ISA instruction not complied with

Called and gave specific instructions, which did not happen I have a heart condition, and do not need the stress. Do not use Kent reliance Hours and hours on hold Reviewed on: 19th April 2022

Good company to deal with

Great products and great communication. Reviewed on: 2nd April 2022

Isa

They do everything for me and when I go to my branch always helpful and cheerful small local company that Looks after it’s investors Reviewed on: 30th July 2020

Very poor indeed

Last day to open new isa - yet your website is down. Appalling. No point in offering good rates if its impossible to open that account! Reviewed on: 5th April 2020

Awful

Diabolical customer service regarding my money being put automatically into a 2 year ISA. Details the same as the review above although, according to other online sites, some customers have been given Goodwill payments over the same issue.Would never use Kent Reliance again and not recommend to anyone. Reviewed on: 25th May 2018

Horrendous Comapny

I had a 2 year ISA mature recently and instead of Kent Reliance putting the money into a holding account they put it into another 2 year ISA paying a dismal amount of interest and now want to charge nearly £300 penalty to transfer it. They only give you a two week window to make other arrangements as I was still on holiday for part of it and spent the rest of the time trying to arrange a transfer that proved impossible in that short space of time. Try and ring customer service or head office you get connected to one of those terrible overseas call centres. I was horrified to discover they are dealing with my money. Reviewed on: 25th March 2018

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