Leeds Building Society Reviews

  Ratings based on 33 reviews       Last review 2 days ago    

The Leeds Building Society mission statement is: To be a successful independent building society, providing excellent value through quality customer service, efficiency and competitive products. Smart Money People is the place for Leeds Building...

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The Leeds Building Society mission statement is: To be a successful independent building society, providing excellent value through quality customer service, efficiency and competitive products. Smart Money People is the place for Leeds Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Leeds Building Society Review Insight

What are people saying in their reviews?

Customer Service

71% of feedback is People related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Online

Leeds Building Society Products 33

Mortgages

Shocking service and bad advice

I moved house and needed to port my existing mortgage across. Should have been... Read more

I moved house and needed to port my existing mortgage across. Should have been simple.

Not only has the process been like pulling teeth, it cost me thousands extra as I was given bad advice by LBS which was highlighted by my conveyancer. Consultants were pompous, unhelpful and sly. Steer well clear! I would have rated 0 stars in review but was not possible.

Reviewed on 16th June 2021
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Catherine Evans
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Savings

Worst building society to try and get your own money out of

The questions they ask are ridiculous! It took us nearly a week because my husband forgot his postcode he is... Read more

The questions they ask are ridiculous! It took us nearly a week because my husband forgot his postcode he is 78....
He answered everything else we took our money out closed accounts.Far too many questions, I know you have to answer some, but they went too far

Reviewed on 27th July 2020
Miller's avatar
Miller
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Mortgages

Hard witj

Trying to remortgage is like fighting a war

Reviewed on 24th May 2019
Fiona Grant's avatar
Fiona Grant
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Savings

Excellent Customer Service

I am always treated politely , and with friendly smiles and courtesy . I never have to wait long , and the products and interest rates are very attractive .

Reviewed on 15th April 2019
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Mark Thomas
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Mortgages

Great service

Always happy to help and reassuring when things took an unexpected turn. The staff member took time to look things over then said they would need to call me back and that same member phoned me back which was great and really meant a lot to me.

Reviewed on 8th February 2019
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JazzyB
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Savings

Friendly, helpful and informative

Great staff in our local branch, friendly, helpful and caring.

Reviewed on 10th January 2019
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Kit
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Savings

Astounded by the independent award claimed

Astounded by the independent award claimed for best savings provider displayed on the leeds buildingsciety site. This society hardly ever comes up with savings rates to compare with others yet alone beat them. When they do their online application... Read more

Astounded by the independent award claimed for best savings provider displayed on the leeds buildingsciety site. This society hardly ever comes up with savings rates to compare with others yet alone beat them. When they do their online application system is tiresome with, even after you have entered all your details, forms then also to be printed; completed then sent. If you fail to see a select option button on the final screen as my wife did recently for her ISA to be transferred in from another society there is no way to go back then select it. The documents they have prepared to be available for download, such as the applications, are not suffixed correctly so you yourself have to alter the file extent before you can open them. I have told them about this problem 2 years ago but they have not corrected matters so still are making the same mistakes. When you do have accounts with them they regularly unilaterally decide to close them then reissue those accounts as a new product. Unlike most other finacial companies they do not allow you to manipulate yourself any non-online accounts, it has improved more recently where you can send them a secure message to give instructions. Their secure message system is also not one of the best as messages can be sent but you do not have an inbox. They have been told about their failings but they seem unable to listen or understand they could possibly be at fault. Use them only if you need to or they have a better product than elsewhere then tolerate the defects.

Reviewed on 15th December 2018
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PennyPinched
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Savings

They all are kind and have good attitudes to customers

Overall, there are good advantages I can give some points . Firstly, the place is accessible to reach and secondly when all employees faced with their customers, they showed me up their smiles and led to there where their clients want to quickly, and... Read more

Overall, there are good advantages I can give some points . Firstly, the place is accessible to reach and secondly when all employees faced with their customers, they showed me up their smiles and led to there where their clients want to quickly, and finally their kindness and friendly efforts are clearly shown in the front of the door.

Reviewed on 8th December 2018
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Sun Ha Ahn
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Savings

great!

Easy to set up online,secure and good rates of interest!

Reviewed on 19th November 2018
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LeylaKeskin
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Mortgages

Great

Leeds were one of the only providers to offer shared ownership mortgages. Competitive rate and mortgage was approved so very happy indeed.

Reviewed on 10th August 2018
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Nate
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Savings

Regular Savings Account

I have had one of these with the Leeds for many years now. The savings rates have always been very good. OK, the savings do build up slowly, but with good rates its worth the effort every month. I have usually 'phoned when I've had a problem or... Read more

I have had one of these with the Leeds for many years now. The savings rates have always been very good. OK, the savings do build up slowly, but with good rates its worth the effort every month. I have usually 'phoned when I've had a problem or enquiry and the staff have been very helpful and friendly. I registered for online banking a few weeks ago. Then they started to change their security system and chaos ensued. I shall have to 'phone those helpful staff again, alas.

Reviewed on 8th March 2018
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procleon
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Savings

Awesome

I loved the how friendly and helpful

Reviewed on 22nd January 2018
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Kirsty Redding
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Mortgages

Service generally good but SVR high

The society seems more interested in attracting new business than charging a fair rate on their SVR

Reviewed on 1st December 2017
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John Mace
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Savings

Good interest rates and communication.

I found their regular savings account interest rates very competitive. They also communicate regularly regarding when the term is up, what will happen to the money in the account and alternatives.

Reviewed on 21st November 2017
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Judy Williams
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Mortgages

terrible legal service

My view of Leeds mortgage service is badly affected by the terrible service by TCS the law firm that LMS gave me. Leeds had the survey done quickly and approved the mortgage very soon after. Now 10 weeks later the LMS customer service seem incapable... Read more

My view of Leeds mortgage service is badly affected by the terrible service by TCS the law firm that LMS gave me. Leeds had the survey done quickly and approved the mortgage very soon after. Now 10 weeks later the LMS customer service seem incapable of getting the law firm to get a move on. I would definitely not use Leeds again or if I did use my own solicitor to do the legal work

Reviewed on 14th November 2017
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Anonymous
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Mortgages

New mortgage

We recently too out a mortgage with Leeds and although we got a good rate and a decent loan to value ratio the process took an exceedingly long time and felt like we had to jump through a lot of hoops

Reviewed on 27th July 2017
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Ellen Dougan
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Mortgages

Good company

My mortgage was intitially set up by a broker but I have recently changed tariffs and the customer service team were helpful in setting up a mortgage appointment, even noticing my recent birthday. I then received a call from an advisor on time on the... Read more

My mortgage was intitially set up by a broker but I have recently changed tariffs and the customer service team were helpful in setting up a mortgage appointment, even noticing my recent birthday. I then received a call from an advisor on time on the allocated day. She went through everything with me in a calm and collected manner which made it easy to understand the different options available to me. I was made to feel like it was important the product was right for me instead of trying to sell me the highest priced product. Overall I was impressed by the service from Leeds Building Society.

Reviewed on 4th July 2017
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Natasha Jarvis
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Savings

Remortgage from hell

Their custom services requests are forwarded to LMS - their subsidary to deal with mortgages. Never waited less than 30 minutes to in a queue to speak to somebody. At the end the person was very polite, but absolutely... Read more

Their custom services requests are forwarded to LMS - their subsidary to deal with mortgages. Never waited less than 30 minutes to in a queue to speak to somebody. At the end the person was very polite, but absolutely unhelpful.

The only way to move things forward was to raise a complaint. Even with a complaint the provided service was very poor.

Their comunication with the solicitors appointed by them was close to being funny. Mistakes were made at the every stage of the process, costing quite a lot to the customer.

Reviewed on 12th April 2017
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Mikhail Kubzin
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Savings

Good communications

I have a Regular saver account with Leeds Building Society. They wrote to me about two months ago to advise that the account was to be withdrawn. then reminded me about 4 weeks later -advising that i couldn't deposit any more money and what steps to... Read more

I have a Regular saver account with Leeds Building Society. They wrote to me about two months ago to advise that the account was to be withdrawn. then reminded me about 4 weeks later -advising that i couldn't deposit any more money and what steps to take - cancel direct debits etc. They also advised of the new account that they would be bring ing out. Staff in branch were very helpful and knowledgeable and at no point was i pressured to open another account (but I did!)

Reviewed on 12th February 2017
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Fiona Wilson
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Savings

Good savings accounts and interest offered

Good range of regular and ISA savings accounts available with competitive interest rates and bonus rates. Excellent customer service and timely responses to paperwork requests

Reviewed on 7th February 2017
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Fiona King
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