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Leek Building Society: Savings reviews

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4.92
Based on 5,163 reviews, last reviewed 7th May 2026
7% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
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Latest highest rating:

5

friendly, informative and helpful friendly, informative and helpful Reviewed on: 7th May 2026
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Latest lowest rating:

1

Queued for ages nnjnj j h h h hununujnjnjnjnjnjnunun... Queued for ages nnjnj j h h h hununujnjnjnjnjnjnununnjnu Reviewed on: 27th March 2026
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About this product

Leek Building Society offer a range of savings accounts.

All Leek Building Society savings accounts can be opened in branch or via post and some can be opened using the Leek online platform. Most Leek savings accounts can be managed online.

Leek savings account reviews help you find out what it’s really like to be a customer. If you’ve used Leek Building Society before, you can also leave a review and share your experience.

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Leek Building Society Savings reviews (5163)

In branch service review

5
The staff at Macc are fantastic and are always so helpful. Reviewed on: 5th March 2025

Cannot access account & stuck in a lockout loop

1
I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear about the difficulties that you’ve experienced when attempting to log into ‘Leek Online’ and that our staff were already busy assisting other customers when you called us about this yesterday. Our Savings Team will be happy to talk you through the steps that you’ll need to take to unlock your ‘Leek Online’ profile and they can be contacted on 0808 281 9308 between 9am & 5pm Monday to Friday. Alternatively, please e-mail us at [email protected] with your contact details and a preferred call back time (again, between 9am & 5pm Monday to Friday) and a member of staff will call you directly to talk you through things. Once again, we’re very sorry for any frustration this situation may have caused and we look forward to speaking with you in order to get this resolved. Kind Regards Dave @ Leek BS Response date: 5th March 2025
Leek Building Society Logo
Leek Building Society

In branch service review

5
All seems well organised and polite. Nothing to improve. Reviewed on: 3rd March 2025

In branch service review

5
Excellent helpful, informative staff. Reviewed on: 3rd March 2025

In branch service review

5
Easy to use, logical website to book appointment. Friendly, helpful staff. Good rate of interest. Efficient/clear outline of info and opening account. Reviewed on: 3rd March 2025

In branch service review

5
I like how friendly and helpful the staff are. Reviewed on: 3rd March 2025

Treat you like a person, not a statistic

5
Very friendly staff every time I go into the branch. The Online offering is easy to use and simple to set up. Competitive savings rates. Reviewed on: 2nd March 2025
Diane F's avatar
Diane F

STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HEL...

5
STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HELP CUSTOMERS Reviewed on: 1st March 2025
John Malpass's avatar
John Malpass

In branch service review

5
ISA renewal process could be slicker. Reviewed on: 1st March 2025

In branch service review

5
Can't think of anything that needs improving. I always receive an excellent, professional and very friendly service. Reviewed on: 1st March 2025

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