Smart Money People Logo

Lifetime Pet Cover: Pet Insurance reviews

4.84
Based on 2,401 reviews, last reviewed 16th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
11%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Happy with cover Not had to claim but I am very confident Reviewed on: 13th January 2025
B hedley's avatar
B hedley

Latest lowest rating:

1

Don't insure with Lifetime Pet Insurance! LPI have excluded my dogs arthritis condition after 2 years. I can't tell you how financially devastating this is for me and how limiting it is for th... Read more Reviewed on: 16th February 2025
Lou's avatar
Lou

About this product

Lifetime Pet Cover Pet Insurance reviews (2401)

Review of the Lifetime Pet Cover, Pet Insurance:

Thankfully I've not had to experience making a claim...

5
Thankfully I've not had to experience making a claim yet, but I have had previous queries that have been dealt with efficiently! Friendly staff who answer quickly and are happy to help! Reviewed on: 14th October 2024

Don't insure with Lifetime Pet Insurance!

1
LPI have excluded my dogs arthritis condition after 2 years. I can't tell you how financially devastating this is for me and how limiting it is for the treatment my dog receives. And they still charge me £115 per month for the privilege! Reviewed on: 16th February 2025

Happy with cover

5
Not had to claim but I am very confident Reviewed on: 13th January 2025

Just pay monthly & you’re covered.

5
Just pay monthly & you’re covered. Reviewed on: 1st January 2025

Hassle free per insurance

5
Couldn't recommend higher. Great Reviewed on: 24th November 2024

Had to claim for my dog and it was dealt with effici...

5
Had to claim for my dog and it was dealt with efficiently, with no issues at all. Reviewed on: 9th November 2024

Provides the cover I need and we’re efficient when I...

5
Provides the cover I need and we’re efficient when I needed to make a claim. Reviewed on: 27th October 2024

Just an awful experience

1
They failed to set up my direct debit, failed to communicate effectively then just cancelled my policy Reviewed on: 25th October 2024

Easy, reliable, quick friendly service.

5
Easy, reliable, quick friendly service. Reviewed on: 22nd October 2024

Wonderful staff, no problems with the service

5
Wonderful staff, no problems with the service Reviewed on: 18th October 2024

Straight forward claim with pay out

5
We recently claimed for our dog who unfortunately passed away after realising he had severely progressed cancer. The initial symptoms presented as a tummy bug but our vet trips quickly increased. The process for making a claim was relatively straight forward - I received a text about once a week once the claim progressed. As he was a rescue, it was slightly stressful being questioned if we could provide further medical history for him - but I understand that they need to gather all the info they can. I wonder if it would be more helpful to provide this history/records at the time of buying the insurance - rather than having to worry about it when your pet is actually ill/deceased and also grieving. However, the history we managed to provide was accepted. I phones 3/4 times over the course of the claim, and found all the staff I spoke to very friendly, understanding and detailed in their explanation. I had never gone through a claims process before and they made sure that I understood every step of the way. Ours was quite a straight forward case - he was a very healthy dog with no history of illness. I do wonder how difficult a claim would be if he'd had a history of illness .. but I guess this is the case across most insurance providers. It did take about 6 weeks for the claim to come through - fortunately our vets were happy to wait for the claim to process. Reviewed on: 18th October 2024