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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.77 (104 reviews)

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1.50

Based on 104 reviews, last reviewed 9th Dec 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

13%

75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

1

Very poor service No fault accident in June 2025.Still not sorted out and I am still paying an excessive amount for my car and wife’s car insurance.Case unresolved cann... Read more Reviewed on: 9th December 2025

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Car insurance reviews (7)

Great service thanks

Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Cannot go wrong

So useful, so helpful and not too harsh on the pocket …100% recommend Reviewed on: 11th April 2023

Easy to use - bit pricey

Switched to M&S after my previous insurer hiked rates - again. Easy to deal with, even when I changed cars mid-point. But pricey, but I suppose you get what you pay for. Haven't claimed for anything yet, hence 8/10 until we test that part of their service. Reviewed on: 28th September 2017

Trustworthy and reliable

Being involved in a car accident was managable with M&S. The problem was dealt with and although my car was written off, I was not at fault and came out unharmed and M&S helped get me on my feet! Reviewed on: 21st July 2017

I joined for the switching bonus.

I've had a good experience with M&S so far. Switching was painless and I shop at M&S regularly so the bonus was worth it for me. Reviewed on: 4th July 2017

very efficient and simple

a very competitive price with comprehensive cover Reviewed on: 4th February 2017

Excellent customer service, low quotes

I was very impressed with the low quote offered considering that it is a comprehensive policy with all the features I was looking for. It was half the price of my renewal quote. I also found customer service excellent, with my documents being processed within a day of sending them through. Would definitely recommend. Reviewed on: 24th March 2015

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