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Mansfield Building Society reviews

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Rated Excellent • 4.61/5

Mansfield Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,477 product reviews

Average score of 4.61/5
5 star
74%
4 star
17%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Latest positive rating

4/5

Just renewed for the 2nd time.

Just renewed for the 2nd time. Terms agreeable so did not feel the need to look elsewhere. The admin was very slick and efficient.

{"display":"Robert Simpson ","full_name":"Robert Simpson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Robert Simpson 28th November 2025

Latest negative rating

2/5

poor communication-long wait on 16 th October 2025 .

My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the... My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Read more Read less

{"display":"LS","full_name":"LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
LS 10th November 2025
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1477 company reviews • Last reviewed within 7 days

Just renewed for the 2nd time.

Mortgages • 28th November 2025

Just renewed for the 2nd time. Terms agreeable so did not feel the need to look elsewhere. The admin was very slick and efficient.

{"display":"Robert Simpson ","full_name":"Robert Simpson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Haven’t had any issues with Mansfield.

Mortgages • 28th November 2025

Haven’t had any issues with Mansfield. The one thing I really like about them is they answer the phone pretty quickly and it’s always someone... Haven’t had any issues with Mansfield. The one thing I really like about them is they answer the phone pretty quickly and it’s always someone who can speak good English and understand good Scottish. Ideally I’d like to be paying a bit less every month but who wouldn’t? Read more Read less

{"display":"Alan L","full_name":"Alan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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  • 5/5

    Friendly helpful approachable team.

    Friendly helpful approachable team. Kept us well informed. We are only redeeming as we have sold the property.

    {"display":"Kate H","full_name":"Kate H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kate H 25th November 2025
  • 4/5

    High rate so decided to move.

    High rate so decided to move. No issues with the experience itself.

    {"display":"Jack Reeder","full_name":"Jack Reeder","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jack Reeder 24th November 2025
  • 4/5

    The documents I received made things very clear, and...

    The documents I received made things very clear, and I was able to use the website easily to renew my mortgage.

    {"display":"Joseph K","full_name":"Joseph K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Joseph K 24th November 2025
  • 5/5

    I haven’t really had any experience yet with Mansfie...

    I haven’t really had any experience yet with Mansfield BS other than the mortgage offer.

    {"display":"Derek","full_name":"Derek","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Derek 21st November 2025
  • 4/5

    Mansfield Mortgage Experience

    The experience of having a mortgage with the Mansfield has been good on the whole.

    {"display":"colin j","full_name":"colin j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    colin j 19th November 2025
  • 5/5

    Staff very friendly and always helpful.

    Staff very friendly and always helpful. We paid for a valuation through yourselves and we were not happy with the valuation given it was £40k... Staff very friendly and always helpful. We paid for a valuation through yourselves and we were not happy with the valuation given it was £40k less then we have been told from our own evaluation and was considerably less in comparison to recent house sales on our street. Obviously the more equity in your house the better the internet rate so we feel a little cheated. We have renewed with you for a fixed 2 yrs as time was ticking and we just wanted an easy renewal this time round. Read more Read less

    {"display":"Louisa W","full_name":"Louisa W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Louisa W 17th November 2025
  • 5/5

    Excelent personalised service.

    Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then... Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be able to contact Tony Harrison directly with my queries. He was very responsive and helpful - due to waiting for confirmation of a house completion date i could only give him short notice to set up the account. I really liked the very human service. Read more Read less

    {"display":"Jane Willdigg","full_name":"Jane Willdigg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jane Willdigg 14th November 2025
  • 5/5

    Friendly and Helpful

    We have found them friendly among many things as well as helpful

    {"display":"Mark A","full_name":"Mark A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mark A 13th November 2025
  • 4/5

    Frustrating

    I find it frustrating that when I want to open a new account as I just have I have to hand in the application form... I find it frustrating that when I want to open a new account as I just have I have to hand in the application form and then wait till I get confirmation through the post to actually fund it causing me to have to return to branch. Read more Read less

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 12th November 2025

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