Mansfield Building Society Reviews

  Ratings based on 114 reviews       Last review 4 days ago    
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Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current...

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Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Mansfield Building Society Review Insight

What are people saying in their reviews?

Price & Interest Rates

59% of feedback is People related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Mansfield Building Society Products 114

Mortgages

PAYING OFF YOUR MORTGAUGE

SO EASY TO SORT THINGS OUT, STEP BY STEP INSTRUCTIONS

Reviewed on 20th January 2021
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Savings

Good service over many years from helpful, friendly staff.

Tidying up our invested cash in our old age is the reason for closure rather than any dissatisfaction. The one little niggle I have was the prospect of having to pay £50 for the closure of 2 accounts by bank transfer, especially in current lockdown ... Read more

Tidying up our invested cash in our old age is the reason for closure rather than any dissatisfaction. The one little niggle I have was the prospect of having to pay £50 for the closure of 2 accounts by bank transfer, especially in current lockdown circumstances.

Reviewed on 18th January 2021
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Mortgages

Not as honest a they make out

I had a tracker mortgage. When taking this out i was told that although it wasnt locked to bank of england rate it changed with the bank of england rate. This did not occur. During the lock down i had severe financial difficulties. The bank of england... Read more

I had a tracker mortgage. When taking this out i was told that although it wasnt locked to bank of england rate it changed with the bank of england rate. This did not occur. During the lock down i had severe financial difficulties. The bank of england rate came down; mansfields did not.
Also when my contract came to an end the default rate was excessivrly high... £130+ more a month.
This is wrong.

Reviewed on 12th January 2021
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We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you?

Savings

Professional with excellent values

The whole investing and opening account procedures were carried out professionally and with no unnecessary issues. A Building Society with old fashioned values in a modern diverse world

Reviewed on 11th January 2021
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Savings

Excellent service

Opened a fixed term bond. Everyone helpful and very friendly.

Reviewed on 11th January 2021
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Savings

Local branches

Easy to access the local branches which are pleasant and modern. Staff very helpful.

Reviewed on 11th January 2021
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Mortgages

Human approach to lending not a computer

Having had great difficulty in securing a mortgage The Mansfield have looked at our application in a human aspect and not what the computer says at a lot of the main high stream lenders. They have been helpful throughout and thanks to them we now own... Read more

Having had great difficulty in securing a mortgage The Mansfield have looked at our application in a human aspect and not what the computer says at a lot of the main high stream lenders. They have been helpful throughout and thanks to them we now own our home. Thanks Mansfield Building Society for the human touch

Reviewed on 11th January 2021
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Mortgages

Brilliant Customer Service

Have always found the Mansfield to provide a professional service. Always able to contact a person by telephone and always friendly and efficient. Would definitely recommend.

Reviewed on 9th January 2021
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Mortgages

Very helpful

The team at Mansfield were helpful and efficient with my remortgage during the pandemic

Reviewed on 9th January 2021
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Savings

Opening fixed rate bond

Opening a fixed rate bond was effortless and very quick.

Reviewed on 7th January 2021
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Mortgages

Very thorough and knowledgeable about my account at all times.

Always accessible for consultation and advice. Always felt secure in the knowledge that I was working with very competent and helpful people. Very pleased to have been able to hold an account with The Mansfield Building Society.

Reviewed on 22nd December 2020
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Savings

Good deals

Helpful staff pointing you in the right direction. Hard at moment to get deals like we used to get so well knowledgeable staff essential.

Reviewed on 14th December 2020
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Mortgages

Disappointing

Initially pleased until we wanted to move house. Numerous obstacles put in the way of transferring the mortgage. Then told that no longer lending smaller amounts. Had to repay the mortgage early and then had to pay penalties. Really disgusted with the... Read more

Initially pleased until we wanted to move house. Numerous obstacles put in the way of transferring the mortgage. Then told that no longer lending smaller amounts. Had to repay the mortgage early and then had to pay penalties. Really disgusted with the service we have received.

Reviewed on 11th December 2020
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Reply from Mansfield Building Society

We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you?

Mortgages

Excellent!

We are so happy with the Mansfield in every respect. They listened to what we needed, essentially a bridging mortgage, worked out a plan, actioned it quickly and precisely and were helpful and friendly throughout. We thoroughly recommend the... Read more

We are so happy with the Mansfield in every respect. They listened to what we needed, essentially a bridging mortgage, worked out a plan, actioned it quickly and precisely and were helpful and friendly throughout. We thoroughly recommend the Mansfield BS.

Reviewed on 9th December 2020
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Savings

Difficult to open an account at MSB

I FOUND it difficult to open an account at MBS partly due to Covid 19. I had to either return home to fill in the application form or sit on a bench outside. I choose the latter as I live a fair distance away from the branch.

Reviewed on 7th December 2020
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Reply from Mansfield Building Society

Thank you for taking the time to complete our customer survey and providing your feedback, I’m so sorry to learn of your dissatisfaction. We would like the opportunity to look into this further for you, please contact us on 01623 676350 or email mbsinvestmentcallbacks@mansfieldbs.co.uk and ask for Carole, Louise or Bridie.

Savings

Very happy with the service provided.

Just very happy to be able to talk to someone in the bank.

Reviewed on 7th December 2020
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Mortgages

Great communication and understanding during our self build

Great company, Started with a self build and migrated over to a normal mortgage once the house was completed, great communications throughout the different processes.

Reviewed on 3rd December 2020
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Mortgages

Big Help

We had difficulties previously but Mansfield really helped us in getting our mortgage.

Reviewed on 2nd December 2020
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Mortgages

Devastated

Katie Scrase very helpful but we are only ever informed of anything after multiple... Read more

Katie Scrase very helpful but we are only ever informed of anything after multiple chases.

To be informed completion was being worked to for the 3rd, to then only find out they may not even lend to us due to Japanese Knotweed. Even though a mortgage offer was submitted to us 1 month prior to this and no mention at all of that. Also the management treatment plan for the knotweed shows no areas of concern and is fully comprehensive. Also all other houses on the development have sold.
To have this dropped on us on the 11th hour has caused considerable confusion and stress .

Reviewed on 1st December 2020
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Savings

Very good

This was a lump sum investment and the service was very good. I like to deal with the local branch office

Reviewed on 30th November 2020
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