Mansfield Building Society Reviews

Ratings based on 76 reviews Last review 5 days ago
4.34 / 5Great overall rating

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current...

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Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Mansfield Building Society Reviews (76)

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5th October 2020

Poor regard for customer loyalty

There are three comments I would...

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There are three comments I would make:

!. I have now moved to Congleton and have no access to a branch. All my dealings have to be done remotely.
2. Your procedures are not very convenient for a remote user. I have always found your address change procedure far more demanding than others - in particular the period within which a formal document showing the new address is too stringent. I always have difficulty providing one.
3. The two letters I received during the ISA transfer process were curt and sparse. There was no suggestion of any appreciation for my custom over the years. I would have expected some indication of gratitude for my loyalty.

Thank you
Dr MIchael Youngman

Reply from Mansfield Building Society
Thank you for taking the time to complete our customer survey and providing your feedback, I’m so sorry to learn of your dissatisfaction. I will look into the concerns you have raised and come back to you offline – we recommend you also use this route to reduce your risk of financial fraud. In the meantime, if you wish to discuss your concerns further, please call me directly on 01623 676300. Kind Regards, Sian Moult (Branch Operations & Member Engagement Manager)
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10th September 2020

Self build barn conversion

Despite all that’s happened with Covid-19 our mortgage was offered on the day the UK closed down - Mansfield Allowed us to extend the offer during lock down and then swiftly reopened the application after The extended period once’s all relevant fin...

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Despite all that’s happened with Covid-19 our mortgage was offered on the day the UK closed down - Mansfield Allowed us to extend the offer during lock down and then swiftly reopened the application after The extended period once’s all relevant financial checks had been confirmed we completed in Several weeks
Mortgages Do take time - with Mansfield it was easier and always communicated with us

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1st September 2020

In Mansfield Building Society We Trust

The Mansfield building society is a family establishment - my great grandfather opened my first account with Five Pounds when I was only a few days old. Mansfield building society is not only an monetary investment but also family. I have been saving...

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The Mansfield building society is a family establishment - my great grandfather opened my first account with Five Pounds when I was only a few days old. Mansfield building society is not only an monetary investment but also family. I have been saving my entire life, most childhood Saturday mornings were spent with a brief visit in to watch my mother make a deposit. You can always trust the society tellers to have a smile - my favourite is Jill! They all make it a pleasure to save for the future rainy days!

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18th August 2020

Good rates & good service

I have been Mansfield's mortgage customer for 2 years. The interest rates were good, communications easy, and customer service good too. There was always somebody on the other end of the telephone line, even during the lock-down. Overall a very...

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I have been Mansfield's mortgage customer for 2 years. The interest rates were good, communications easy, and customer service good too. There was always somebody on the other end of the telephone line, even during the lock-down. Overall a very positive experience.

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18th August 2020

Honest Building Society

Mansfield were excellent, they looked at our circumstances on an individual basis an allowed us to buy our 1st home, I will always be appreciative of them and their help, I wanted to stay with Mansfield however financially it was unfortunately better...

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Mansfield were excellent, they looked at our circumstances on an individual basis an allowed us to buy our 1st home, I will always be appreciative of them and their help, I wanted to stay with Mansfield however financially it was unfortunately better to move our mortgage elsewhere.