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Mansfield Building Society reviews

Mansfield Building Society Logo
Rated Excellent • 4.62/5

Mansfield Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,469 product reviews

Average score of 4.62/5
5 star
75%
4 star
16%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excelent personalised service.

Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then... Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be able to contact Tony Harrison directly with my queries. He was very responsive and helpful - due to waiting for confirmation of a house completion date i could only give him short notice to set up the account. I really liked the very human service. Read more Read less

{"display":"Jane Willdigg","full_name":"Jane Willdigg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jane Willdigg 14th November 2025

Latest negative rating

2/5

poor communication-long wait on 16 th October 2025 .

My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the... My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Read more Read less

{"display":"LS","full_name":"LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
LS 10th November 2025
See more reviews for Mansfield Building Society products

About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1469 company reviews • Last reviewed within 7 days

Excelent personalised service.

Savings • 14th November 2025

Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then... Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be able to contact Tony Harrison directly with my queries. He was very responsive and helpful - due to waiting for confirmation of a house completion date i could only give him short notice to set up the account. I really liked the very human service. Read more Read less

{"display":"Jane Willdigg","full_name":"Jane Willdigg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Friendly and Helpful

Mortgages • 13th November 2025

We have found them friendly among many things as well as helpful

{"display":"Mark A","full_name":"Mark A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Frustrating

    I find it frustrating that when I want to open a new account as I just have I have to hand in the application form... I find it frustrating that when I want to open a new account as I just have I have to hand in the application form and then wait till I get confirmation through the post to actually fund it causing me to have to return to branch. Read more Read less

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 12th November 2025
  • 4/5

    renewed an ISA

    renewed an ISA that was coming to the end of its term, we asked about putting more money into it and were told that the... renewed an ISA that was coming to the end of its term, we asked about putting more money into it and were told that the new ISA was expiring soon and we would only have a few days, looking at your products we could have put the money into a newer product that would have longer to add to it (and it appears to pay the same rate), we were not told this Read more Read less

    {"display":"Peter S","full_name":"Peter S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter S 12th November 2025
  • 5/5

    Good customer support.

    The customer service were very understanding, friendly and professional, made me feel at ease.

    {"display":"Sandra L","full_name":"Sandra L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra L 11th November 2025
  • 5/5

    Staff really welcoming and helpful

    Staff really welcoming and helpful

    {"display":"Christine K","full_name":"Christine K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine K 11th November 2025
  • 5/5

    Staff all very helpful.

    Staff all very helpful. Would be nice if you offered accounts that gave provisions for interest to paid as a monthly income.

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian W 11th November 2025
  • 5/5

    ISA account

    It was very easy and straightforward to open an ISA account with you

    {"display":"Sharon O","full_name":"Sharon O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sharon O 11th November 2025
  • 4/5

    I am new and got some detailed help after my login w...

    I am new and got some detailed help after my login wouldn't work

    {"display":"Karen S","full_name":"Karen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen S 11th November 2025
  • 5/5

    We came to reinvest and full paperwork out.

    We came to reinvest and full paperwork out. Lovely staff and gave us all the info we needed

    {"display":"Tina L","full_name":"Tina L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315743.png"}}'s avatar
    Savings
    Tina L 11th November 2025
  • 2/5

    poor communication-long wait on 16 th October 2025 .

    My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the... My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Read more Read less

    {"display":"LS","full_name":"LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    LS 10th November 2025

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