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Mansfield Building Society reviews

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Rated Excellent • 4.61/5

Mansfield Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,518 product reviews

Average score of 4.61/5
5 star
74%
4 star
17%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Great service

Easy to contact in branch and by phone. All friendly , helpful and knowledgeable staff, loyalty products for existing customers and those living locally, plus... Easy to contact in branch and by phone. All friendly , helpful and knowledgeable staff, loyalty products for existing customers and those living locally, plus visits for members to local places of interested. Great to feel wanted!! competitive interest rates Read more Read less

{"display":"Julie J","full_name":"Julie J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Julie J 13th December 2025

Latest negative rating

2/5

no title as restricting word count unnaceptable

Rate competitiveness is always a factor in moving away but in my case it was the friction of the user experience ie withdrawals and time... Rate competitiveness is always a factor in moving away but in my case it was the friction of the user experience ie withdrawals and time taken to action and receive in my current account. Others providers are better. I expect same day ability Read more Read less

{"display":"Better options available","full_name":"Better options available","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1518 company reviews • Last reviewed within 7 days

Great service

Savings • 13th December 2025

Easy to contact in branch and by phone. All friendly , helpful and knowledgeable staff, loyalty products for existing customers and those living locally, plus... Easy to contact in branch and by phone. All friendly , helpful and knowledgeable staff, loyalty products for existing customers and those living locally, plus visits for members to local places of interested. Great to feel wanted!! competitive interest rates Read more Read less

{"display":"Julie J","full_name":"Julie J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Customer service was good and I had no issues during...

Savings • 13th December 2025

Customer service was good and I had no issues during my time with Mansfield. Not having a website or app is a negative as I... Customer service was good and I had no issues during my time with Mansfield. Not having a website or app is a negative as I like to see how much money is in the account easily. Also only having a book to see the balance seems behind the times. The interest rate matching BOE base rate is good but other providers offer higher so this is another negative. Read more Read less

{"display":"Jacob M","full_name":"Jacob M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 4/5

    Overall a good experience.

    Overall a good experience. The reason for closing my account is that I could get a more competitive rate with a different bank.

    {"display":"Vikki","full_name":"Vikki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Vikki 13th December 2025
  • 5/5

    I Haven't Left!

    Just to say I haven’t left The Mansfield, but I merely closed our 90-day postal account to transfer it to a Community Saver with the... Just to say I haven’t left The Mansfield, but I merely closed our 90-day postal account to transfer it to a Community Saver with the MBS which suited our needs better and was more advantageous. The people at the Chesterfield branch were very helpful and understood my needs perfectly and dealt with the transfer without a problem. So very happy! Read more Read less

    {"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David F 13th December 2025
  • 5/5

    Better rate elsewhere.

    Better rate elsewhere. Helpful staff

    {"display":"helen n","full_name":"helen n","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    helen n 13th December 2025
  • 5/5

    Excellent customer service

    Whilst it took a few weeks for our application to be approved - mainly because of multiple separate requests for specific paperwork - communication has... Whilst it took a few weeks for our application to be approved - mainly because of multiple separate requests for specific paperwork - communication has been excellent: professional but personal, clear and timely. Read more Read less

    {"display":"RG","full_name":"RG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    RG 13th December 2025
  • 5/5

    Good service & rates of interest

    Good service & rates of interest

    {"display":"Steve F","full_name":"Steve F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steve F 12th December 2025
  • 5/5

    Staff always very friendly and greet you as soon as...

    Staff always very friendly and greet you as soon as you enter the branch. Offers very good advice. It is much better to invest in... Staff always very friendly and greet you as soon as you enter the branch. Offers very good advice. It is much better to invest in a local Building Society rather than a large impersonal one. Read more Read less

    {"display":"Mrs H","full_name":"Mrs H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs H 12th December 2025
  • 5/5

    Went in the day before to ask the procedure for open...

    Went in the day before to ask the procedure for opening an account. Was offered a form to take home or could do it there.... Went in the day before to ask the procedure for opening an account. Was offered a form to take home or could do it there. Took form home and returned the following day. Took my ID's with me. They were able to open my account on the spot. Maybe, because I always go into town early. Read more Read less

    {"display":"Miss P","full_name":"Miss P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Miss P 12th December 2025
  • 5/5

    Simplicity

    All very simple to renew the investment and have interest paid by cheque

    {"display":"M H L Moore","full_name":"M H L Moore","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    M H L Moore 12th December 2025
  • 3/5

    LENGTH OF TIME TAKEN TO SET UP TRUST DEPOSIT ACCOUNT

    The biggest issue with setting up a Trust Deposit account was the length of time it took, especially the period between when the checks on... The biggest issue with setting up a Trust Deposit account was the length of time it took, especially the period between when the checks on the numerous sponsors and beneficiaries had completed and the account set up and ready to accept funds. Basically I had almost a quarter of a million pounds sat in another banks Trust current account that I could not transfer to the Mansfield and thus cost a lot in missed opportunity to earn interest Read more Read less

    {"display":"MARK C","full_name":"MARK C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MARK C 12th December 2025

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