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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

41% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Good deals

Helpful staff pointing you in the right direction. Hard at moment to get deals like we used to get so well knowledgeable staff essential. Reviewed on: 14th December 2020

Difficult to open an account at MSB

I FOUND it difficult to open an account at MBS partly due to Covid 19. I had to either return home to fill in the application form or sit on a bench outside. I choose the latter as I live a fair distance away from the branch. Reviewed on: 7th December 2020

Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback, I’m so sorry to learn of your dissatisfaction. We would like the opportunity to look into this further for you, please contact us on 01623 676350 or email [email protected] and ask for Carole, Louise or Bridie. Response date: 8th December 2020

Very happy with the service provided.

Just very happy to be able to talk to someone in the bank. Reviewed on: 7th December 2020

Very good

This was a lump sum investment and the service was very good. I like to deal with the local branch office Reviewed on: 30th November 2020

Happy to support a small friendly Building Society!

I've been a saver with the Mansfield Building Society for around 3 years,I've found their range of Accounts to be excellent and customer service is friendly and prompt,I'm happy to recommend & support this friendly little mutual! Reviewed on: 10th November 2020

Good Interest

Good rate of interest and a/c was easy to set up. Reviewed on: 10th November 2020

Friendly and efficient

A very speedy response after a brief chat on the phone, a firm through the post and slipping the form back through the door when closed. Reply next day. Excellent and a good rate of interest too! Reviewed on: 9th November 2020

First rate service

Staff are so helpful, pleasant and knowledgeable. Calls are answered promptly with no "press 3" etc menu. Reviewed on: 9th November 2020

Easy to fill in forms and leave

There was some confusion about asking questions to setup account, your procedures but understandable in the current way of working. Reviewed on: 5th November 2020

Customer service

Very fficient customer service. Prompt communication by post Reviewed on: 3rd November 2020

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