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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.75 (1580 reviews)

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4.75

Based on 1,580 reviews, last reviewed 21st May 2026

34% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Great service The lady who dealt with me explained everything clearly and was very patient, professional and friendly. I felt at ease and unrushed. Great service. Reviewed on: 21st May 2026

Verified source

Latest lowest rating:

2

needs to be online! needs to be online! having to open and manage an account by post or in branch is woeful in 2026! Reviewed on: 31st March 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1580)

friendly

Very friendly and personal, made to feel very welcome. Maybe need to improve online access Reviewed on: 2nd October 2023

Great customer service

The people facing team have resurrected great customer service. Always feel welcome, safe, and received sound advice. Highly recommended. Actually enjoy popping in. Reviewed on: 2nd October 2023

What more can you ask

Great savings rate, clear forms to fill in, friendly helpful staff in branch and simple efficient service. Excellent Reviewed on: 2nd October 2023

Excellent service product

Extremely helpful, knowledgeable and friendly staff. Good variety of accounts and user friendly ! Reviewed on: 2nd October 2023

Helpful staff

Excellent staff, good advice shame about telephone service Reviewed on: 2nd October 2023

Telephone banking

Would be nice to quickly be able to speak to a human like we used to! Guess have to move with the times. Apart from that always carried out requests promptly and correctly Reviewed on: 2nd October 2023

Good organisation

Helpful ,friendly ,knowledgeable, good products Reviewed on: 2nd October 2023

Opening an accocunt

I found the process of opening an online account and logging in unnecessaarily confusing as there was no indication that a 'special word' was not the same as a 'password'. And when I tried to transfer in my first deposit and my bank alerted me that Mansfield's banking details could not be verified and that this might be a scam, I aborted the process and nearly reverted to paying the money to an existing account with another building society. Reviewed on: 2nd October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We understand your concerns in relation to transferring your first deposit. The majority of large banks are now using a Confirmation of Payee system, to ensure financial security when making payments online. Although the regulatory deadline is not until 2024, we are working to get this up and running at the earliest opportunity, however in the meantime, we would like to confirm that our banking details are confirmed on our website in our Mansfield Online FAQs or as a document to download from our main savings page https://www.mansfieldbs.co.uk/savings/. We would still like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected]. Response date: 11th October 2023

Went to open a fixed rate bond

Friendly informative staff Very knowledgeable about the product Reviewed on: 2nd October 2023

Customer service

Customer service is very important to me. The mbs has a few really lovely customer advisers but I do say few. Others do not engage at all...infact they carry on conversations with their colleagues whilst serving you. I usually go into Sutton branch...a couple of the girls are good but that's it. Reviewed on: 2nd October 2023

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