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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

43% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Poor regard for customer loyalty

There are three comments I would make: !. I have now moved to Congleton and have no access to a branch. All my dealings have to be done remotely. 2. Your procedures are not very convenient for a remote user. I have always found your address change procedure far more demanding than others - in particular the period within which a formal document showing the new address is too stringent. I always have difficulty providing one. 3. The two letters I received during the ISA transfer process were curt and sparse. There was no suggestion of any appreciation for my custom over the years. I would have expected some indication of gratitude for my loyalty. Thank you Dr MIchael Youngman Reviewed on: 5th October 2020

Reply from Mansfield Building Society Thank you for taking the time to complete our customer survey and providing your feedback, I’m so sorry to learn of your dissatisfaction. I will look into the concerns you have raised and come back to you offline – we recommend you also use this route to reduce your risk of financial fraud. In the meantime, if you wish to discuss your concerns further, please call me directly on 01623 676300. Kind Regards, Sian Moult (Branch Operations & Member Engagement Manager) Response date: 5th October 2020

Friendly

Friendly and efficient staff in the branch Reviewed on: 17th September 2020

reasonable interest rate in the current situation

easy to open an account, dealt with quickly Reviewed on: 14th September 2020

In Mansfield Building Society We Trust

The Mansfield building society is a family establishment - my great grandfather opened my first account with Five Pounds when I was only a few days old. Mansfield building society is not only an monetary investment but also family. I have been saving my entire life, most childhood Saturday mornings were spent with a brief visit in to watch my mother make a deposit. You can always trust the society tellers to have a smile - my favourite is Jill! They all make it a pleasure to save for the future rainy days! Reviewed on: 1st September 2020

A good product with competitive rates

Good rates on the account. Friendly and efficient service. Reviewed on: 5th August 2020

Ok

No feed back on account our if there’s a better one to move your money too Reviewed on: 5th August 2020

too old fashioned even for older customers...

Had to close a savings account have had for many years-needed money but it was impossible to do on-line despite customer for many years and having on-line portal. Had to write in. Then, despite having my bank details for interest payments, even after writing in to close account with my passbook, you wouldn't simply transfer the closing balance to my bank account but instead sent me a cheque, causing lots of extra time, cost and risk, especially during corona outbreak meaning I now have to go to bank or send it to them in post - more risk. This is costly for you too and in this day of modern technology, completely unacceptable as well as a waste of money. Reviewed on: 15th July 2020

pleased

perfect service unlike some other banks and building societies I have used Reviewed on: 14th July 2020

excellent service

Application made by mail. Account was opened and my passbook was with me by return of post. A lovely lady called Claire rang me about terms and conditions. Reviewed on: 14th July 2020

Excellent service

Visited the Sutton branch to open a new bond which I expected would have to be passed to the head office but no, I had already filled in the forms having downloaded them, the cashier copied my ID and verified it, checked the forms and too the cheque and said the book would be posted to me either that day or the next. I received the book the following day - you cannot better that! Reviewed on: 14th July 2020

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