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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.65 (1420 reviews)

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4.65

Based on 1,420 reviews, last reviewed 9th Mar 2026

419% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Competitive rates Competitive rates from a reliable and friendly society Reviewed on: 9th March 2026

Latest lowest rating:

2

Pointless poor communication Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor co... Read more Reviewed on: 18th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1420)

Some great products but inadequate administrative resources.

Customer service has been very bad recently. I feel very sorry for the hard working staff who have been expected to perform efficiently whilst dealing with significant increases in workload. The one redeeming feature of the Mansfield has been their market leading savings products which are great value. Unfortunately that positive attribute has been responsible for increased administration and the decline in service levels. Reviewed on: 4th April 2023

Awful old fashioned

Appallingly slow. Ancient systems. No response Reviewed on: 4th April 2023

tidying the odds and ends

We have closed our old accounts to move the money into one account which is now paying much better interest. Reviewed on: 4th April 2023

Works well

The close was a mistake - speedily fixed by your helpful staff. Reviewed on: 4th April 2023

Excellent service

Nothing too much trouble. Discussed what our needs were and acted on them Reviewed on: 4th April 2023

Poor customer service

After having an appointment for the investment is ISA's on 10 February and also to request an ISA transfer, I find the service poor, 3 weeks later I tired telephoning, the phone is never answered, I left 6 messages before anyone got back to me, the answer phone message states you are busy dealing with other customers, however it take 2 days to return a call from my 1st message, very poor customer service, the query was never resolved, I called into branch and was given some story about follow up, very poor, I suggested I called the Nationwide, which the reply was they will not answer the phone for hours, I did call and was answered within 3 minutes, unlike the Mansfield Reviewed on: 4th April 2023

Coffee!

The only thing missing was a cup of coffee Reviewed on: 4th April 2023

Easy and simple

It was easy to renew my savings, the interest was ok as well Reviewed on: 4th April 2023

Efficient and professional

Very quick service relating to postal account. Reviewed on: 27th March 2023

Early days, but so far so good

I've only recently opened a savings account. That process was fine, and account options were properly explained allowing me to make an informed choice of account type. Reviewed on: 13th March 2023

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