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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.72 (1661 reviews)

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4.72

Based on 1,661 reviews, last reviewed 30th Aug 2026

64% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Always helpful and professional . Always helpful and professional . Have used them for many years. Very competitive with other banks and building society's Reviewed on: 30th August 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

Verified source

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1661)

Poor communication

First withdrawal we made and waited for cheques to arrive in the post, we phoned them up and they had been sat there. Second withdrawal and to close the account we told the branch we would collect the cheques and gave a date and time. This was confirmed the day prior to Collection and when we got to the branch we were told they had been posted out to us? Reviewed on: 4th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023

Excellent and friendly service, Great products

Nothing more to add to above. As I say excellent products and service. Thanks Reviewed on: 4th November 2023

Efficient admin Mansfield Building Society

Application form sent quickly. Account set up efficiently Reviewed on: 4th November 2023

New investor

I found opening a savings account at the Mansfield Building Society very easy, they were so helpful, friendly and pleasant to deal with. Reviewed on: 3rd November 2023

Possible Improvements

When opening a regular savings account it would have been handy to have known in advance thast you need cash/cheque on the day, I thought you could do a bank transfer within 7days! Reviewed on: 3rd November 2023

Great product and service

Mansfield Building Society consistently offer good value on our Savings and the new Kick Start Regular Saver is a great addition to their range supported by a quick and easy service from the Mansfield Branch. Reviewed on: 3rd November 2023

The personal touch

Found a financial institution that's easy to contact by phone; what's more you can speak to a person. The cherry on the bun is that a real person rang me to inform me how the ISA transfer was proceeding ! Reviewed on: 3rd November 2023

Good Customer Service in Branch

As always, I was treated as an Individual and pleasant service. Reviewed on: 3rd November 2023

Very easy process

Opened online account - very easy Once opened transferred £1 to make sure I had put in correct details. As it was 1st transfer took a while and rang customer services - very helpful. Second transaction went through very quickly Happy with overall experience Reviewed on: 3rd November 2023

Very poor communication

We gave notice to withdraw some money and the cheques sat in the building Society even though we asked for them to be posted to us. We had to ring up to find out where they were. We then gave notice to close the account several months later and told the building Society we we collect the cheques. A few days prior to the notice period ending we confirmed we would be collecting the cheques and gave a day/time for collecting. We then received a call the following day confirming everything is O.K. We went to collect them and discovered the cheques had been posted out to us???. Not sure why there is a serious breakdown in communication. Reviewed on: 3rd November 2023

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