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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.75 (1580 reviews)

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4.75

Based on 1,580 reviews, last reviewed 21st May 2026

34% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Great service The lady who dealt with me explained everything clearly and was very patient, professional and friendly. I felt at ease and unrushed. Great service. Reviewed on: 21st May 2026

Verified source

Latest lowest rating:

2

needs to be online! needs to be online! having to open and manage an account by post or in branch is woeful in 2026! Reviewed on: 31st March 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1580)

Great customer care

After having an ISA with one of the major banks I switched to Mansfield due to it's 5 fold higher interest rate on what I had been receiving on my easy access account, however the customer experience with the Mansfield was far superior. Helpful and experienced staff answered all queries clearly and accurately, thank you to the Chesterfield branch staff. Reviewed on: 19th April 2023

interest rates not as good as they used to be

My husband and I had 6 reg savers but have closed 4. We have been with you about 14 years. We found that our accounts always paid more than an instant access account with the Coventry BS and the extra interest was useful. Over the last year this has not been the case. Also there is a lack of information about interest rate increases or no increases following Bank of England base rate rises. I would have given you a glowing review if you had surveyed me over a year ago. Reviewed on: 19th April 2023

Finally got round to investing in an ISA

I'd been meaning to do this for ages but things kept cropping up to prevent me from doing so. When I finally got round to setting up an ISA, it was so easy and quick to do I wondered why I had let other circumstances delay me. Reviewed on: 19th April 2023

100% smart money people

They new how to help me with the money problem I had and very quickly sorted it out for me Reviewed on: 19th April 2023

great experience

The young man who looked after me was great and a real pleasure to deal with and very efficient Reviewed on: 19th April 2023

Executors account

It did take a while to get the account set up as we are going through probate. On the date of the appointment, the process was easy as I'd already asked what paperwork was required. However, the name on the payment book needed to be changed as it didn't say it was an executors account (which was required for making payments into). Reviewed on: 18th April 2023

friendly staff / polite

i have only just become a member of Mansfield building society in March 2023 so I can't really comment on the service yet ,but time will tell . the lady that dealt will me was very good . she went through the items that would suit what i was after in a building society Reviewed on: 17th April 2023

Local Friendly Building Society

In my experience, just walk in & the friendly, helpful & professional staff will serve you there & then over the counter without fuss for most transactions. For anything needing more time or privacy an appointment will be mutually agreed. It's a pleasure going in the branch at Mansfield. Reviewed on: 6th April 2023

Good service

Very good customer service, staff always helpful and interest rates are pretty good too Reviewed on: 5th April 2023

Good local Building Society

On the whole I think Mansfield Building Society is good but not so sure the interest rates are now always as competitive as they used to be. I was a bit surprised to find out that my older monthly savings account had a lower rate than the current newer rate which was on offer, I had saved a substantial amount so made a difference. I don't think that is good to reward new savers rather than the loyal ones who have had accounts longer and think that needs to be addressed ideally. Look after the ones that have supported you. Reviewed on: 5th April 2023

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