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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (828 reviews)

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4.47

Based on 828 reviews, last reviewed 18th Feb 2025

52% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

4

Very efficient LOCAL building society that is OPEN... Very efficient LOCAL building society that is OPEN for its many customers. Reviewed on: 18th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (828)

Has not moved with the times

Had good rates on monthly savers, but still insisting on passbooks, and ID such as printout of pdf from on-line account to be sent through post. Absolute limit of ridiculousness, was when closing my account I was required to pay £10 for a replacement book just to have it stamped closed. Fortunately this was refunded after I lodged a formal complaint, but it should not have been necessary in the first place. Reviewed on: 30th May 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience and we’re sorry we haven’t lived up to your expectations this time. Our charge for replacing a lost passbooks is a standard fee for all members, although in this instance, we could have been more flexible from the outset to allow you to close your account more smoothly. We will learn from this experience to ensure other savers do not face excessive administrative burdens when closing their accounts. Response date: 1st June 2023

Pete

Very happy with the service the assistant was very pleasant and professional Reviewed on: 18th May 2023

Disappointed.

Was opening an account, had a query, tried phoning, as they were busy a callback was promised, but only came 24 hours later. Disappointed. Reviewed on: 16th May 2023

Friendliest service ever

When my father died they were extremely helpful at the Mansfield branch Reviewed on: 16th May 2023

Excellent service

Friendly helpful staff so nice to speak to someone face to face Reviewed on: 11th May 2023

Great experience

Kirsty was excellent today she understood our needs and explained everything well Reviewed on: 11th May 2023

Good local building society

Good local building society with a friendly personal atmosphere smart pleasant environment Staff are friendly and helpful with a good range of products Reviewed on: 9th May 2023

Good products but service a bit old fashioned.

I like the range of products offered by the Mansfield. However to transfer between ISAs I had to post in identification although I'm an existing customer. I didn't wish to post my original passport and getting an authorised copy is expensive and time consuming. It took some searching to locate some suitable identification. I wondered why this was necessary as the money was an internal transfer. It wasn't likely to be a fraudulent transaction. I'm a Lloyd's bank customer and recently opened a new account online and transferred money between accounts very easily with no need for further checks. Reviewed on: 9th May 2023

Reply from Mansfield Building Society Thank you for your feedback. Regulation requires us to ensure we maintain up to date identification, however I’m sorry to hear your interaction wasn’t as smooth as you expected. We will review our Identification process to ensure a great customer journey whilst meeting regulation requirements. Response date: 10th May 2023

Good savings option

The account we had was a good interest rate when we opened it and it allowed regular payments with no end date on the account. As with any account you need to keep up to date with savings rates and in the end the rate didn’t keep up with others. We still have other accounts with the Mansfield but forget about doing anything online as they are just not up to it. It took 3 months to open an online saver account.. Reviewed on: 9th May 2023

Reply from Mansfield Building Society Thank you for your feedback. We constantly review our rates to ensure we remain competitive and react to market conditions and last increased our rates on 1st March, however we are sorry to hear that on this occasion you didn’t feel that we were competitive. We recently received high levels of interest in some of our online savings accounts and as a result this caused some service delays. We would like to apologise for the delays you experienced, but please be assured that our service is now operating normally. Response date: 10th May 2023

Friendly, helpful staff

The staff in the branch were so helpful and sorted out my accounts. Reviewed on: 5th May 2023

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