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Mansfield Building Society: Savings reviews

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4.48
Based on 829 reviews, last reviewed 26th Feb 2025
47% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
70%
See only 4 star reviews
18%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
3%

Latest highest rating:

5

Great customer service Staff are always welcoming and helpful. I like the old school approach of going to the branch and having pass books. Reviewed on: 26th February 2025
sue a's avatar
sue a

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025
Malcolm Chester's avatar
Malcolm Chester
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (829)

Professional Knowledgeable Staff

5
Customer Service staff at the Mansfield Building Society have a friendly, professional staff, who have a good knowledge of the products on offer. Everything was explained clearly to me to ensure I knew about the products which fitted my circumstances. Reviewed on: 15th August 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

very good experience always

5
My local town closed three banks HSBC first followed by Barklays and then Yorkshire, therefore many older customers in Sutton in Ashfield were left with few options, so many have opted for the Mansfield & Nottingham B/Societies and found the customer service is better than most of the banks they had been with for years, local, flexible and frendly with far better customer focused service. please go local? Reviewed on: 3rd August 2022
david wardle's avatar
david wardle

Alright in all

3
Interest rates start off decent to start, but soon fell behind the competition, so no real interest in customer loyalty. Reviewed on: 2nd August 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Excellent customer service all round

5
Great savings accounts with a friendly smiley face as you walked into any branch . Advisors are friendly and smiley . The interest rates could be better when high street banks are offering better rates Reviewed on: 2nd August 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Nightmare!

1
Difficult to contact. Very poor customer experience. Lost bank book and still waiting for ISA funds to be forwarded to Leeds Building Society. Reviewed on: 2nd August 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback
Reply from Mansfield Building Society We’re sorry to hear that your experience has not been to the standard that we would typically expect. Please contact us on 01623 676350 and ask for Carole or email us at [email protected] so that we can investigate this further for you. In the event that all our team members are busy when you call, please leave a voicemail with your name and contact details and we will call back at the earliest opportunity. Response date: 3rd August 2022
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Mansfield Building Society

MBS Review

5
Excellent products and very helpful staff Reviewed on: 22nd July 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Investment changes

5
Very helpful when making the changes we requested Reviewed on: 20th July 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Mansfield Building Society Branch Review

4
Better interest rates than the leading building society. Reviewed on: 18th July 2022
Verified Member's avatar
Verified Member

Quality service

5
Staff friendly and helpful. Unfortunately reduced hours is an issue. Reviewed on: 14th July 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Mansfield Building Society Branch Review

5
Friendly and efficient service, appreciate local branch. Reviewed on: 8th July 2022
Verified Member's avatar
Verified Member

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