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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Society called back and advised us.

Even though our calls were not answered straight away someone from the society phoned back and advised us what to do and how to proceed. Reviewed on: 23rd June 2023

RESCHEDULED MY INVESTMENTS

DO NOT GIVE FINANCIAL RECOMMENDATIONS CLOSED ACCOUNT AS PART OF FINANCIAL RESCHEDULING Reviewed on: 23rd June 2023

What do you mean.?

Easy to make appointment to visit to open an account.Pleaseant staff in a smart office branch in Kirkby in Ashfield..Attentive knowledgable staff. Reviewed on: 9th June 2023

Not closed my account.

Moved my ISA accounts into a fixed rate one l do not understand your message re “ I have closed my account” Reviewed on: 8th June 2023

Excellent Service

All the staff are always pleasant and very efficient, any queries soon answered. Reviewed on: 8th June 2023

Lovely and enjoyable.

The lady who served me was extremely patient and helpful when opening my account. Reviewed on: 8th June 2023

Friendly staff.

The staff in store are always informative and helpful they try to let you know which product might be best for the customer they are also very friendly. Reviewed on: 4th June 2023

Outdated and slow processing

Other Savings institutions have fast modern systems not relying on outdated passbooks which can be lost in the post and none now use cheques for withdrawals. Not only does it delay the recipient’s receipt of funds while the cheque clears it’s unfair as the Mansfield benefits from the extra interest. I am still waiting on 02.06.2023 for a cheque for the proceeds of an account which matured on 27.05.2023 which is unacceptable and this causes me to lose money. The majority of efficient institutions use a linked verified nominated bank account which is used for deposits thereby complying with Moneylaundering requirements and for withdrawals so that a BACS payment is received within 48 hours. Outdated processes are a disincentive to invest with the Mansfield. Reviewed on: 2nd June 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Please accept our apologies for the delays you have experienced in receiving your cheque, we would like the opportunity to investigate this further for you. Please contact us on 01623 676350 or email us at [email protected] and we will be happy to discuss this in more detail. Response date: 13th June 2023

Misplaced money

Upon maturity of a bond we gave instruction in branch to move to a new fixed rate bond, over a year later we were informed that it hadn’t been placed as instructed and confirmed at the time! Very surprised that this could happen in a regulated building society! Mansfield made up the difference in interest but confidence lost. Reviewed on: 2nd June 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Please be assured we have investigated this issue and put extra controls in place to ensure that this does not occur again in the future. If you wish to discuss in more detail please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 13th June 2023

Excellent

Soooooooo helpful and sooooo nice to speak to an actual person, Lisa went above and beyond for me x Reviewed on: 2nd June 2023

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