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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Small is beautiful

I was approached to write a review because I closed an account. The account type in question was Easy Access Cash ISA. I closed it because it had only a small balance, it attracted a very modest rate of interest and I had neither deposited nor withdrawn for seven months. However, the catalyst to closing the account was opening another one, this time Postal Savings 35 Issue 2. This account presented the opportunity to deposit a good lump sum on medium-term call-up at an attractive rate of interest. And I love the concept of transactions by post only! I have tried to support the Mansfield over the years because I do believe that small is beautiful. In this regard, I remain disappointed by a decision the Society took some years ago to appoint London-based auditors rather than a local firm. If you wish to promote a local image, you should put your money where your mouth is. Otherwise, I have nothing but praise for the Mansfield. I believe its range of accounts to be attractive, it seems to be well-managed and the re-vamping of its corporate image in the green livery is a masterstroke. I look forward to supporting the Society while ever I am able. Reviewed on: 2nd June 2023

Friendly and efficient service

I was given options and advice in a clear, friendly manner and with no pressure. I was already a customer and this experience in opening two new account reinforced my views that keeping it local is a very good thing Reviewed on: 2nd June 2023

Community building society

Always pleasant staff and very good service and products and big one it supports our local community Reviewed on: 2nd June 2023

Recently opened a online regular savings account

The mansfield are a great building society who offer competitive rates. I wish they would offer a lifetime isa account Reviewed on: 2nd June 2023

Has not moved with the times

Had good rates on monthly savers, but still insisting on passbooks, and ID such as printout of pdf from on-line account to be sent through post. Absolute limit of ridiculousness, was when closing my account I was required to pay £10 for a replacement book just to have it stamped closed. Fortunately this was refunded after I lodged a formal complaint, but it should not have been necessary in the first place. Reviewed on: 30th May 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience and we’re sorry we haven’t lived up to your expectations this time. Our charge for replacing a lost passbooks is a standard fee for all members, although in this instance, we could have been more flexible from the outset to allow you to close your account more smoothly. We will learn from this experience to ensure other savers do not face excessive administrative burdens when closing their accounts. Response date: 1st June 2023

Pete

Very happy with the service the assistant was very pleasant and professional Reviewed on: 18th May 2023

Disappointed.

Was opening an account, had a query, tried phoning, as they were busy a callback was promised, but only came 24 hours later. Disappointed. Reviewed on: 16th May 2023

Friendliest service ever

When my father died they were extremely helpful at the Mansfield branch Reviewed on: 16th May 2023

Excellent service

Friendly helpful staff so nice to speak to someone face to face Reviewed on: 11th May 2023

Great experience

Kirsty was excellent today she understood our needs and explained everything well Reviewed on: 11th May 2023

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