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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Good local building society

Good local building society with a friendly personal atmosphere smart pleasant environment Staff are friendly and helpful with a good range of products Reviewed on: 9th May 2023

Good products but service a bit old fashioned.

I like the range of products offered by the Mansfield. However to transfer between ISAs I had to post in identification although I'm an existing customer. I didn't wish to post my original passport and getting an authorised copy is expensive and time consuming. It took some searching to locate some suitable identification. I wondered why this was necessary as the money was an internal transfer. It wasn't likely to be a fraudulent transaction. I'm a Lloyd's bank customer and recently opened a new account online and transferred money between accounts very easily with no need for further checks. Reviewed on: 9th May 2023

Reply from Mansfield Building Society Thank you for your feedback. Regulation requires us to ensure we maintain up to date identification, however I’m sorry to hear your interaction wasn’t as smooth as you expected. We will review our Identification process to ensure a great customer journey whilst meeting regulation requirements. Response date: 10th May 2023

Good savings option

The account we had was a good interest rate when we opened it and it allowed regular payments with no end date on the account. As with any account you need to keep up to date with savings rates and in the end the rate didn’t keep up with others. We still have other accounts with the Mansfield but forget about doing anything online as they are just not up to it. It took 3 months to open an online saver account.. Reviewed on: 9th May 2023

Reply from Mansfield Building Society Thank you for your feedback. We constantly review our rates to ensure we remain competitive and react to market conditions and last increased our rates on 1st March, however we are sorry to hear that on this occasion you didn’t feel that we were competitive. We recently received high levels of interest in some of our online savings accounts and as a result this caused some service delays. We would like to apologise for the delays you experienced, but please be assured that our service is now operating normally. Response date: 10th May 2023

Friendly, helpful staff

The staff in the branch were so helpful and sorted out my accounts. Reviewed on: 5th May 2023

Power of Attorney

Myself and my sister booked an appointment with Lisa at your Kirkby-in-Ashfield branch. Using power of attorney we moved mums accounts to better interest rate accounts. Everything was explained to us and the procedure was seamless. We are very pleased with the service. Reviewed on: 5th May 2023

Loyalty no more

Mansfield are letting their old regular saver issue 2 accounts rot on the vine, presumably hoping people will not notice mansfield not passing as much of the BOE rate rises onto it as newer RS accounts. I noticed and closed an account and have other issue 2 accounts I will also he cloising Reviewed on: 4th May 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We constantly review our rates to ensure we remain competitive and react to market conditions, and rates will increase again from 1 June 2023. We also offer savings accounts exclusively for local residents and existing members to help offer the best rates we can. Please contact us on 01623 676350 or email us at [email protected] if you would like us to investigate this further for you. Response date: 15th May 2023

Great local building society

Diane was very knowledgeable in the Kirkby branch. Welcoming staff who were in touch with their products. Good to talk to a person face to face. Reviewed on: 4th May 2023

very helpfull staff

assistant was positive and listened to what was wanted Reviewed on: 4th May 2023

Friendly and helpful

Always ready to help and advise. Reviewed on: 24th April 2023

Opening an account.

Easy to open accoung via post. When you telephone the society, the girls are always very helpful.pful and friendly. Reviewed on: 19th April 2023

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