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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Warm friendy staff.

Met with same staff member on 3 different occasions who was polite and helpful in sorting out our IAS accounts for my husband and myself. Reviewed on: 19th April 2023

Reasonably good product

Staff at my local branch were unfriendly and not helpful Reviewed on: 19th April 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback and we are sorry that we have not met your expectations. We would like to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 25th August 2023

Great customer care

After having an ISA with one of the major banks I switched to Mansfield due to it's 5 fold higher interest rate on what I had been receiving on my easy access account, however the customer experience with the Mansfield was far superior. Helpful and experienced staff answered all queries clearly and accurately, thank you to the Chesterfield branch staff. Reviewed on: 19th April 2023

interest rates not as good as they used to be

My husband and I had 6 reg savers but have closed 4. We have been with you about 14 years. We found that our accounts always paid more than an instant access account with the Coventry BS and the extra interest was useful. Over the last year this has not been the case. Also there is a lack of information about interest rate increases or no increases following Bank of England base rate rises. I would have given you a glowing review if you had surveyed me over a year ago. Reviewed on: 19th April 2023

Finally got round to investing in an ISA

I'd been meaning to do this for ages but things kept cropping up to prevent me from doing so. When I finally got round to setting up an ISA, it was so easy and quick to do I wondered why I had let other circumstances delay me. Reviewed on: 19th April 2023

100% smart money people

They new how to help me with the money problem I had and very quickly sorted it out for me Reviewed on: 19th April 2023

great experience

The young man who looked after me was great and a real pleasure to deal with and very efficient Reviewed on: 19th April 2023

Executors account

It did take a while to get the account set up as we are going through probate. On the date of the appointment, the process was easy as I'd already asked what paperwork was required. However, the name on the payment book needed to be changed as it didn't say it was an executors account (which was required for making payments into). Reviewed on: 18th April 2023

friendly staff / polite

i have only just become a member of Mansfield building society in March 2023 so I can't really comment on the service yet ,but time will tell . the lady that dealt will me was very good . she went through the items that would suit what i was after in a building society Reviewed on: 17th April 2023

Local Friendly Building Society

In my experience, just walk in & the friendly, helpful & professional staff will serve you there & then over the counter without fuss for most transactions. For anything needing more time or privacy an appointment will be mutually agreed. It's a pleasure going in the branch at Mansfield. Reviewed on: 6th April 2023

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Mansfield Building Society: Savings reviews

45% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Mansfield Building Society: Savings now

Mansfield Building Society Savings reviews (1092)

Warm friendy staff.

Reasonably good product

Great customer care

interest rates not as good as they used to be

Finally got round to investing in an ISA

100% smart money people

great experience

Executors account

friendly staff / polite

Local Friendly Building Society

Review Mansfield Building Society: Savings now

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