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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Great service from Kirkby

Since becoming an investor in MBS, the service given at Kirkby has been excellent. Diane and Lisa are always pleasant, polite and helpful. Reviewed on: 8th August 2023

less personal experience

Joined Mansfield some years ago because there was always a person at the other end of the phone to speak with. regrettably this is not the case now and so I decided to move my accounts to another provider - I appreciate that it's the way of the world now- machines, bots and no social intercourse. ! Reviewed on: 8th August 2023

Using Kirkby and Sutton branches

Staff quickly established my requirements. Dealt with me in a friendly and professional way. Process straightforward, all sorted and very pleased with the experience. Reviewed on: 8th August 2023

Saving rates lagging market rates

For the previous 0.5% BOE rate rise there was no increase in the rate for my account. After the latest rate rise there is still no announcement from Mansfield BS. Other building societies e.g. Yorkshire, Leeds and Coventry can do this why not the Mansfield? Reviewed on: 8th August 2023

generally ok

only thing missing is an Annual Interest Statement for Tax Return purposes which is supplied free of charge by most other Building Societies in which I have Accounts. Reviewed on: 26th June 2023

Account Opening

The helpful ,caring staff are able to explain fully the available products, and facilitate the opening of the most favoured accaunt. Reviewed on: 25th June 2023

Helpful

I got in a mess trying to open an E-banking online savings account so phoned the helpline. I found everyone I spoke to extremely helpful and very patient but it still took me a while to sort it out by which time the interest rate had increased - bonus! Have eventually got it sorted. Reviewed on: 24th June 2023

Staff

Very helpful and friendly service Reviewed on: 23rd June 2023

Excellent for a small society

I’ve been very impressed with this company, customer service has been excellent Reviewed on: 23rd June 2023

Poor savings rate compared to competitors

Will the Mansfield Building Society survive? Limited number of branches. Not represented in Nottingham city. Poor savings rates. Reviewed on: 23rd June 2023

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