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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Efficient and professional

Very quick service relating to postal account. Reviewed on: 27th March 2023

Early days, but so far so good

I've only recently opened a savings account. That process was fine, and account options were properly explained allowing me to make an informed choice of account type. Reviewed on: 13th March 2023

Not impressed being wrongly addressed

I've only deposited savings with you, but the covering email for this survey thanked me for taking out a mortgage with you (which I haven't) and called me a borrower (when in fact I'm a saver.) That's how to alienate customers. Reviewed on: 10th March 2023

Friendly and efficient service

We had a number of transactions to complete following a bond maturity. The branch staff at Kirkby in Ashfield were brilliant, we even received the pass books back by post the next day. Exceptional Reviewed on: 13th February 2023

straightforward proceedure

The experience was unencumbered and problem free. Reviewed on: 5th February 2023

Fast and efficient

I opened a postal savings account, all was completed quickly and efficiently. Reviewed on: 5th February 2023

Excellent.

Nice polite and caring staff who treat the customers with respect. Reviewed on: 5th February 2023

Mansfield Branch

All the staff at the Mansfield branch are so warm and welcoming. We wouldn’t go anywhere else. Service is second to non Reviewed on: 4th February 2023

Good rates, could be better on customer contact

Postal account so it was good to find that there is a way to pay in electronically. Not good that there is no confirmation of receipt of funds, thereafter, no letter, no email since the opening payment (by cheque) was confirmed and the passbook sent. Presumably, one is expected to wait for annual statements?? Reviewed on: 4th February 2023

Problems getting in touch by telephone

Booked an appt but needed to get in touch with the office before then. Tried to phone on several days but no-one answered the phone. Not good really. But otherwise ok. Reviewed on: 4th February 2023

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