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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

highly satisfied

As a customer i genuinely feel valued, and part of a community minded local business, i,m not just a number. very happy with what the Mansfield offers me. Reviewed on: 4th April 2023

Average

Myself and my husband have a lot savings with you. We have transferred a few accounts of late, ISA's etc. I feel that the way we were dealt with was unprofessional. After having a long conversation about postal strikes and asking for my passbooks not to be posted out, my wish was ignored and they were posted. They went missing for weeks and weeks. I would not want anything like that posting whether there were strikes or not. On top of this, trying to get an appointment was an absolute nightmare. We both work full time and could only make afternoons and weekends. I was told we could not have appointments after 3pm in the week. This is ridiculous for working people. It took weeks to get a weekend appointment. I was at the point where I was considering moving our £100k savings elsewhere. While being a friendly local branch in important, it should not be at the expense of professionalism, where people who I presume are manager level staff turn up for meeting dressed like they are going to sit on the sofa and watch Netflix. I will say that I the staff that man the main desk are always friendly and helpful, the issue has been where appointments have been needed. Reviewed on: 4th April 2023

Some great products but inadequate administrative resources.

Customer service has been very bad recently. I feel very sorry for the hard working staff who have been expected to perform efficiently whilst dealing with significant increases in workload. The one redeeming feature of the Mansfield has been their market leading savings products which are great value. Unfortunately that positive attribute has been responsible for increased administration and the decline in service levels. Reviewed on: 4th April 2023

Awful old fashioned

Appallingly slow. Ancient systems. No response Reviewed on: 4th April 2023

tidying the odds and ends

We have closed our old accounts to move the money into one account which is now paying much better interest. Reviewed on: 4th April 2023

Works well

The close was a mistake - speedily fixed by your helpful staff. Reviewed on: 4th April 2023

Excellent service

Nothing too much trouble. Discussed what our needs were and acted on them Reviewed on: 4th April 2023

Poor customer service

After having an appointment for the investment is ISA's on 10 February and also to request an ISA transfer, I find the service poor, 3 weeks later I tired telephoning, the phone is never answered, I left 6 messages before anyone got back to me, the answer phone message states you are busy dealing with other customers, however it take 2 days to return a call from my 1st message, very poor customer service, the query was never resolved, I called into branch and was given some story about follow up, very poor, I suggested I called the Nationwide, which the reply was they will not answer the phone for hours, I did call and was answered within 3 minutes, unlike the Mansfield Reviewed on: 4th April 2023

Coffee!

The only thing missing was a cup of coffee Reviewed on: 4th April 2023

Easy and simple

It was easy to renew my savings, the interest was ok as well Reviewed on: 4th April 2023

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