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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Efficient

Wonderful service, timely, clear & concise information and great products Reviewed on: 3rd February 2023

Excellent service

Jill was extremely helpful and helped us with the paper work. Reviewed on: 3rd February 2023

Friendly and helpful

Great friendly staff, helpful and have time to talk through different accounts which are suitable for you . Reviewed on: 3rd February 2023

Savings with Mansfield Building Society

I have found Mansfield staff to be very helpful, to offer very good rates, have good products, and to be flexible which I greatly appreciate. Reviewed on: 3rd February 2023

Incredible customer service

Really exemplary and helpful customer service ... it was easier and much more pleasant to open a postal account than dealing with online banks and building societies and the staff were incredible - friendly, helpful and they followed up proactively - unheard of! A really 5 star experience Reviewed on: 3rd February 2023

Seamless opening & Great Customer Service Back-up

I was nervous about opening an account with a "conventional" building society still with a pass-book. I have been impressed with the quick and professional way the account was opened and how responsive the team have been in dealing with my queries. Reviewed on: 3rd February 2023

Curates Egg

Opened online regular saver. Took 12 days which is too long. If you are offering an online account make it online and not half online but with paper form and validation. Having said that I spoke to a couple of people on the phone and was very impressed with the service provided. Was going to cancel the account but customer service made me change my mind. Reviewed on: 26th January 2023

Not a great experience

It took nearly a month to get an account open - that is not good customer service. Reviewed on: 21st January 2023

Reply from Mansfield Building Society Sorry to hear of the delay you experienced in opening your account. We have been experiencing exceptionally high demand for some of our products which has increased our processing times. We are working to reduce these as quickly as possible. Whilst we can understand your frustration in the delays in being able to operate your account, please be assured that interest will have been calculated without any undue delays. Response date: 23rd January 2023

Great service

Have used Mansfield Building Society for over forty years never a problem good customer service everything explained clearly and very competitive interest rates. Reviewed on: 18th January 2023

Opening an ISA account

We arrived at the Regent St office having recieved by post the isa application forms duly filled in and with the proof of identity.. We were asked if we had an appointment, which was no because we were un aware we needed one. There are no more appointments intil January we were told , so I thought we were being sent away. Fortunately a young lady from the back came out, took our forms etc and said to leave it with her and the accounts would be opened and we would be notified when we could pick up the passbooks or have them sent by post. So overall a good outcome from a dodgy start. Reviewed on: 19th December 2022

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