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Mansfield Building Society: Savings reviews

View other Mansfield Building Society products
4.65
Based on 1,418 reviews, last reviewed 7th Mar 2026
366% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

4

Could be better All was going well but when I went to collect the new passbook / certificate from the branch, I was informed that it had been posted to me. I had req... Read more Reviewed on: 7th March 2026
Edward L's avatar
Edward L

Latest lowest rating:

2

Pointless poor communication Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor co... Read more Reviewed on: 18th February 2026
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HM
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1418)

very satisfied

5
pleasant knowledgeable obliging staff Reviewed on: 17th November 2023
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Mansfield Member Feedback

Friendly and Personal Service

5
Needed to open Savings Accounts, and the other banks and So Called Building Societies, were not really bothered, just handing out a leaflet and telling you to apply online. The Staff behind the counter at the Mansfield Building Society took time to listen and advise Reviewed on: 17th November 2023
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Mansfield Member Feedback

Easy

5
We made an appointment. We're seen promptly and courteously. It was great not to feel processed. Reviewed on: 17th November 2023
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Mansfield Member Feedback

Ineterst Rates

4
Good experience with the bank but disappointing Interest rates compared to other providers. Had to close my savings account and invest the savings with another provider with an interest rate of 5.7%. Reviewed on: 10th November 2023
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Mansfield Member Feedback

Excellent service

5
Helpful and knowledgeable advisor Reviewed on: 5th November 2023
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Mansfield Member Feedback

Excellent Customer Service

5
It was brilliant to be able to talk to someone face to face who actually knew what we wanted. From a customer service background it was great to see real quality customer service is not dead. Claire was excellent. Reviewed on: 5th November 2023
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Mansfield Member Feedback

Simple and efficient

5
Very easy to fill out the forms for ISA transfer, excellent phne information on progress and clear simple paperwork Reviewed on: 4th November 2023
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Mansfield Member Feedback

Poor communication

2
First withdrawal we made and waited for cheques to arrive in the post, we phoned them up and they had been sat there. Second withdrawal and to close the account we told the branch we would collect the cheques and gave a date and time. This was confirmed the day prior to Collection and when we got to the branch we were told they had been posted out to us? Reviewed on: 4th November 2023
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Mansfield Member Feedback
Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023
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Mansfield Building Society

Excellent and friendly service, Great products

5
Nothing more to add to above. As I say excellent products and service. Thanks Reviewed on: 4th November 2023
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Mansfield Member Feedback

Efficient admin Mansfield Building Society

5
Application form sent quickly. Account set up efficiently Reviewed on: 4th November 2023
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Mansfield Member Feedback

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