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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.65 (1420 reviews)

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4.65

Based on 1,420 reviews, last reviewed 9th Mar 2026

419% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Competitive rates Competitive rates from a reliable and friendly society Reviewed on: 9th March 2026

Latest lowest rating:

2

Pointless poor communication Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor co... Read more Reviewed on: 18th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1420)

Community building society

Always pleasant staff and very good service and products and big one it supports our local community Reviewed on: 2nd June 2023

Recently opened a online regular savings account

The mansfield are a great building society who offer competitive rates. I wish they would offer a lifetime isa account Reviewed on: 2nd June 2023

Has not moved with the times

Had good rates on monthly savers, but still insisting on passbooks, and ID such as printout of pdf from on-line account to be sent through post. Absolute limit of ridiculousness, was when closing my account I was required to pay £10 for a replacement book just to have it stamped closed. Fortunately this was refunded after I lodged a formal complaint, but it should not have been necessary in the first place. Reviewed on: 30th May 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience and we’re sorry we haven’t lived up to your expectations this time. Our charge for replacing a lost passbooks is a standard fee for all members, although in this instance, we could have been more flexible from the outset to allow you to close your account more smoothly. We will learn from this experience to ensure other savers do not face excessive administrative burdens when closing their accounts. Response date: 1st June 2023

Pete

Very happy with the service the assistant was very pleasant and professional Reviewed on: 18th May 2023

Disappointed.

Was opening an account, had a query, tried phoning, as they were busy a callback was promised, but only came 24 hours later. Disappointed. Reviewed on: 16th May 2023

Friendliest service ever

When my father died they were extremely helpful at the Mansfield branch Reviewed on: 16th May 2023

Excellent service

Friendly helpful staff so nice to speak to someone face to face Reviewed on: 11th May 2023

Great experience

Kirsty was excellent today she understood our needs and explained everything well Reviewed on: 11th May 2023

Good local building society

Good local building society with a friendly personal atmosphere smart pleasant environment Staff are friendly and helpful with a good range of products Reviewed on: 9th May 2023

Good products but service a bit old fashioned.

I like the range of products offered by the Mansfield. However to transfer between ISAs I had to post in identification although I'm an existing customer. I didn't wish to post my original passport and getting an authorised copy is expensive and time consuming. It took some searching to locate some suitable identification. I wondered why this was necessary as the money was an internal transfer. It wasn't likely to be a fraudulent transaction. I'm a Lloyd's bank customer and recently opened a new account online and transferred money between accounts very easily with no need for further checks. Reviewed on: 9th May 2023

Reply from Mansfield Building Society Thank you for your feedback. Regulation requires us to ensure we maintain up to date identification, however I’m sorry to hear your interaction wasn’t as smooth as you expected. We will review our Identification process to ensure a great customer journey whilst meeting regulation requirements. Response date: 10th May 2023

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