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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.73 (13428 reviews)

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4.73

Based on 13,428 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to sign up, easy to use website, good price for... Easy to sign up, easy to use website, good price for insurance Reviewed on: 20th August 2026

Latest lowest rating:

1

Paid out thousands for Milli, who died age 13. Paid out thousands for Milli, who died age 13. Optional extras: Death of your pet. They then refused to pay out as it wasn't an accident. WTF. Took th... Read more Reviewed on: 3rd August 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13428)

Review of the ManyPets, Pet insurance:

Amazing Customer Service

Many Pets have been fantastic with us and our rescue dog. We cannot fault the service that we have had. Claims are dealt with quickly and the information that they give customers is fantastic. A rescue dog is a special pet to have and to have an insurance company that understands this is brilliant - thank you. Reviewed on: 18th October 2022

Expensive but my vet approves...

which is saying something these days...also they continued to cover my dog through the pandemic despite not being able to have his annual booster appointment. He's sorted again now. I've not had call to use my cover yet, long may that last for my healthy, happy, young Lurcher. Reviewed on: 7th August 2020

Fabulous service - wouldnt go anywhere else !

We have been using Bought By Many for just 18months and from the start the service has been fabulous. Unfortunately we had to make 2 claims in a short period of time when our Pup was ill from catching a parasite drinking dirty puddles, this was when she was 4 months old and the service we got on both occasions was great. They were clear on what we needed to do and what they needed from our vet, we didn't have to chase them or question what was happening, they kept us informed by email at every stage and it was a nice surprise checking the bank account to find an amount in there from them. As an added bonus our premiums went down by a couple of pound at renewal. We have had a few friends also get dogs in the time we have been with Bought By Many and have wholeheartedly recommended them. Likewise, on the Surrey Dogs Facebook page whenever anyone is asking who has what pet insurance, we always go on and highly recommend BBM. Hopefully we wont have to make any / too many claims going forward, but if we do then I know we will be dealt with by having great service - thank you ! Reviewed on: 7th August 2020

Excellent service

The cashback policy is a great idea! I didn't claim on my pet insurance this year and received over £60 back. What a treat! Reviewed on: 7th August 2020

High standard of service from BBM Insurance company

I have found BBM to be very helpful, friendly and efficient when I have had to make claims for my young chocolate labrador. Great at keeping me informed of how the claim is progressing by text and email. Would definitely recommend to others. Thank you and well done BBM. Keep up your high standard of service. Reviewed on: 7th August 2020

No hassle pet insurance

My dog has had a few operations on her legs. Bough T by many were fantastic. Easy to contact easy to talk to and paid out every time. It was an easy non complicated experience dealing with Bought by many. Reviewed on: 7th August 2020

Great but needs improvement

Great customer service but they do need to process claims faster , it took me nearly 7 weeks from start to finish , I would recommend as they do keep you updated every so often but there is room for improvement Reviewed on: 7th August 2020

The name says it All

No wonder so many people use Bought by Many, it’s value for money great choice of policies and quick service. The staff are very friendly and helpful too Reviewed on: 7th August 2020

Amazing service

Claiming anything on any insurance usually feels like such an onerous, daunting task, so I was incredibly impressed with the ease and speed at which I was able to input my claim online and how quickly the claim was dealt with. I can't fault this insurance policy so far. Reviewed on: 7th August 2020

Excellent affordable pet insurance

I haven't needed to use the insurance but the price is very reasonable and this insurance had better perks than any other insurance provider. Reviewed on: 7th August 2020

Simply put, brilliant!

I have used a few insurers for my two Staffordshire Bull Terriers over the last 6 years and the service has been lacking. Moved to BBM on recommendation a couple of years ago. The original sales process was easy, and the customer service very good. Where they came into their own though was upon claim. Having never claimed before I was worried it was going to be one of those horror stories where you are months on and they deny the claim. The claim we made (well two in one go) was dealt with quickly, and efficiently even during lock down when they had fewer operators. The staff were knowledgeable, reassuring, and did exactly what they said they would, when they said they would. Once agreed the monies were paid into my bank account the next day. Would highly recommend. Reviewed on: 7th August 2020

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