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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.73 (13423 reviews)

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4.73

Based on 13,423 reviews, last reviewed 3rd Aug 2026

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Overall, I have had an excellent experience with the... Overall, I have had an excellent experience with them and have had every claim honoured. However, they are more expensive than their competitors and w... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Paid out thousands for Milli, who died age 13. Paid out thousands for Milli, who died age 13. Optional extras: Death of your pet. They then refused to pay out as it wasn't an accident. WTF. Took th... Read more Reviewed on: 3rd August 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13423)

Review of the ManyPets, Pet insurance:

Great Service!

Our cat was ill on Good Friday, during the start of lock-down. Becasue we have her insurance with Bought By Many, we used the First Vet app to book a video appointment with a vet 30 minutes from logging on. She was great and told us that our cat needed medication and to book her in immediately. We went to the emergency vet and sat outside while they saw her and dispensed the medicine. BBM covered everything, dealt directly with all the vets in question and paid us promptly. It was a terrible time, handled the best possible way. Reviewed on: 6th August 2020

We had 2 dogs insured for many years and now a puppy...

We had 2 dogs insured for many years and now a puppy has now joined this great company Reviewed on: 1st October 2024

My Cat Pippet

My cat Pippet was hit by a car and needed an operation to save her leg. ManyPets paid the vet directly and made the terrible experience easier to manage. Reviewed on: 1st October 2024

Always been quick to pay out.

Always been quick to pay out. Easy to complete claim form. Reviewed on: 1st October 2024

Good customer service

Always provides good customer service. The only issue I have is the long wait before they reimburse the money back to me every time I make a claim. I then have to keep calling customer service to ask for an update which sometimes is not always easy as I do have work too. Reviewed on: 1st October 2024

Absolutely chuffed with this insurance policy - acce...

Absolutely chuffed with this insurance policy - access to online info and online 24 hour vet plus REALLY excellent at paying out on claims which are super easy to submit. There’s nothing not to like. Reviewed on: 1st October 2024

Wasteful Insurance

My dog needs to go for an X Ray and the customer service department cannot tell me in advance if the X Ray will be covered. Furthermore the vet wanted to send the documents for pre approval and Many Pets says this cannot be done. It’s such a waste of time to have an insurance that cannot pre-approve. Also the excess cost is so high and you end up losing out if you have claims for less that £99. There’s no genuine care for the pet or pet family, but they are quick to take your money and not assist. The best insurance ever is Dotsure Pets in South Africa, the vet can claim directly from insurance without having the claimant have to pay first and claim second. Dotsure pre-approve all procedures and they pay claims within 24 hours in my experience, they even phone to check up on your pets health after a procedure. Many pets need to drastically improve their service. Reviewed on: 1st October 2024

They’ve been really helpful especially when we first...

They’ve been really helpful especially when we first got our dog. Online vet was a lifesaver. Reviewed on: 1st October 2024

Really good provider

Really good provider, very efficient when we needed to make a claim. Reviewed on: 1st October 2024

Easy claims system

Easy claims system, most paid very quickly. Great for pets with long term conditions. Huge improvement in remembering account details for payments. Reviewed on: 1st October 2024

No concerns, happy with service.

No concerns, happy with service. Reviewed on: 1st October 2024

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