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ManyPets: Pet insurance reviews

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4.87
Based on 13,413 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic company Fantastic company, very reasonable price, and have been so easy to deal with whenever we have needed to claim. Access to video vets has been exception... Read more Reviewed on: 5th September 2025
S C's avatar
S C

Latest lowest rating:

1

Check 1 star reviews and company’s finances and avoid This is probably the worst company I have ever dealt with. AVOID this company at all costs is my advice. We pay over £40 per month for a mixed bread 2... Read more Reviewed on: 5th June 2025
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Erica M
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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

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ManyPets Pet insurance reviews (13413)

Kind and compassionate staff, who always try their b...

5
Kind and compassionate staff, who always try their best to help. Reviewed on: 14th October 2024
Charmaine A's avatar
Charmaine A

ManyPets was excellent, but not anymore

4
We have used ManyPets (formerly BoughtByMany) for many years. Fir a long time, ManyPets was an excellent insurance provider. However, beginning in 2024 our claims began to take much longer to be approved. This change was very sudden and unwelcome. Frustratingly, the length of the claims process can vary for 1 day to several months. This seems to be the case irrespective of whether it is a claim for a new condition, or a claim relating to an established and lifelong medical condition. The assessment process for claims such as routine medication should be expedited, there is no clear reason why ManyPets would need 6+ weeks to approve claims of this nature. Customer service and overall coverage and claim approval rate remains excellent. Reviewed on: 14th October 2024
Erin H's avatar
Erin H

Yearly renewals are extremely high!

5
Yearly renewals are extremely high! Not rewarded for being a long term customer Reviewed on: 14th October 2024
Natasha t's avatar
Natasha t

No problem

5
Only used once and claim went without a problem Reviewed on: 14th October 2024
Gordon C's avatar
Gordon C

Just what I wanted from pet insurance

5
Great service. Claims paid out really quickly. Simple to use website. Reviewed on: 14th October 2024
Amie's avatar
Amie

My healthy companion

5
I haven’t had the need to claim during the 4 years I’ve had my pet companion so I can’t really say much. Reviewed on: 14th October 2024
Karen N's avatar
Karen N

Although very good to start with, prices go up too m...

4
Although very good to start with, prices go up too much when renewed even when you haven't claimed. Reviewed on: 14th October 2024
Sarah's avatar
Sarah

Needs improvement on how to keep costs low or the sa...

5
Needs improvement on how to keep costs low or the same rather than inflating the payment for the plan annually. Reviewed on: 14th October 2024
Genpub's avatar
Genpub

Claim processed efficiently without any issues.

5
Claim processed efficiently without any issues. Efficiently coordinated directly with our vet, with our dog getting the treatment she needed Reviewed on: 14th October 2024
Stuart I's avatar
Stuart I

I have a long standing claim for medication for my d...

5
I have a long standing claim for medication for my dog called Roger, the medication is needed each month for the rest of his life. Initially I found a delay before Many Pets paid the first claim to my vet but once the process was up and running the process is quick and easy without delay. Reviewed on: 14th October 2024
Elizabeth 's avatar
Elizabeth

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