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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.81 (335 reviews)

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1.68

Based on 335 reviews, last reviewed 21st Dec 2025

No new 5 star reviews

in the past 90 days

160% increase in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Shocking customer service Shocking customer service and inconsistent handling of a simple enquiry. I contacted Marshmallow to enquire about how my premium might change if I wer... Read more Reviewed on: 21st December 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (335)

Review of the Marshmallow, Car insurance:

Very good insurers

Very good insurers and great prices to chose from Reviewed on: 31st May 2023

Least competent company.

Said I would be given a courtesy car, lie. Lost no claims as that was an extra package even on top of fully comp. They offered me 2000 pay up for a van that's worth closer to 6000. I urge anyone thinking of using this insurance company to really consider doing so as they are the least competent company I have ever had the misfortune of using. Reviewed on: 9th January 2024

It's been a horrible experience with this fraud call...

It's been a horrible experience with this fraud called Marshmallow. How could you refuse you repair your client's car that was involved in an accident because you felt she was going to a patient's house instead of her workplace. Isn't a patient's house a workplace? Worst still, Marshmallow said they are cancelling her policy and at the same time she will pay the rest of her policy cost for a complete period. If you think they are cheap, wait till you have a claim. Reviewed on: 6th January 2024

Do not use. Terms and conditions hidden from you

Hidden terms and conditions in your policy. Not able to change over vehicles on your policy. My van broke so had to get another van, they told me I had to cancel my policy and start again losing my 6 months towards my no claims and that a cancellation fee of £125 will be applied and deducted from my refund. Absolutely disgusting how you are treated. Again do not use pay that little bit more for a good company Reviewed on: 6th January 2024

Terrible customer service, no CRM

Terrible customer service, no CRM, impossible to get hold of them when you need help, even to report an incident. Accusatory customer service agents with bombastic tone of voice. I’m cancelling soon Reviewed on: 6th January 2024

Poor CRM.

Poor CRM...Zero service and only thinking about getting more money Reviewed on: 6th January 2024

No chance to contact no chance to have help with the...

No chance to contactno chance to have help with the claim, tricky insurance company Reviewed on: 5th January 2024

Absolutely awful insurance company

I chose them 2 years ago because I wanted to opt for a cheaper insurance in order to keep my outgoings low. I guess you really do get what you pay for. They have no contact number apart from the claims lines and they have a chat bot system that simply does not fulfill its function to communicate with the customer. I had to make a claim over a month ago and Marshmallow has been extremely slow to do anything, and progress of my claim and payout has been repeatedly bottlenecked on their end. I did not recieve immediate help, I never recieved a courtesy vehicle and even with my payout they are trying to take more money from me. Furthermore, they keep closing the chats, making it infuriatingly difficult to maintain a line of communication. Pay a good money and go with Admiral, AA, Privilege or someone else who will actually cover you. Reviewed on: 19th December 2023

AWFUL

Do not use . Awful customer service . Total rip offs . Worst insurance company ever Reviewed on: 7th December 2023

Great easy insurance

They were professional easy to set up and a really competitive price something odd with trust pilot as took this review down Reviewed on: 7th December 2023

SCAM

Omg very bad ! They lie to me all this time my car was not covered I checked on askmid all the time Now two months still not covered ITS A SCAM!!! Be careful everyone don’t trust this company! And it’s really hard to communicate with them it’s only chatt service even there no one reply!!!! Reviewed on: 6th December 2023

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